Lovely Home with Mountain Views

Thank you so much for sharing, we hope that you will visit us again soon!

Thanks James, our apologies that your experiences failed to meet your expectations. Your comments have been forwarded to our owner services to bring to the owners attention for immediate action.

Gil Thanks for the constructive feedback, your experiences are not in conjunction with our standards and policies. We show that the home was cleaned and inspected prior to your arrival. Please know that we invest heavily in preventative maintenance and inspections as well as all custodial services. Its our hope that you will revisit with us and grant us another opportunity to garner your trust and to show why we are the premiere Vacation Rental Agency in the High Country

Crystal, our regrets that your experience did not match your expectations. In looking through your correspondence during your stay , the only question was regarding number of towels. There were 5 left on sleeping spots ( beds) folded on each bed. You were informed of the location for the other towels for the pull outs and trundles. The home IS provided with basic cookware (as you were told when you booked ). We recommend that speciality items if needed by a guest should be brought with you. Regarding the occupancy and sleeping arrangements , it is clearly listed what the accommodations are see below taken from that description: Main Floor Master Bedroom - Full Bed (sleeps 2) Bedroom 2 - Full Bed (sleeps 2 ) Two Full Baths on the first floor One Full Bath on the lower level Great room with Queen-sized Sleeper Sofa (Sleeps 2) Twin Day Bed with Trundle (Sleeps 2) We do regret that this was overlooked during the booking process. We make every effort in our listings to be as accurate as possible. Thank you for your comments. Its our fondest hope that you will visit the high country again soon and that we may be able to assist in your future travel plans.

Thank you so much for sharing. We are always thrilled to hear from our guest, especially when they have had a great time. Its our hope that we see you again soon!

Thanks for the feedback. Your concerns have been addressed. We truly hope to host you again in the very near future

Amanda we are sorry you feel that way about the rental company. You were emailed a winter weather advisory email advising of the weather conditions. We stress to all of our reservations the absolute need for 4WD and or chains. We reached out to arrivals asking if they want to cancel with a full refund due to the roads being inaccesible and in several areas throughout the High Country the county nor NCDOT had touched focusing in stead on keeping the main arteries into and out of the area clear. Your portrayal of the notices and emails is a bit inaccurate. In so far as wood ordering and deliveries. We have sold and delivered firewood since our inception as hd most if not all resort rentals and vacation rental agencies do. Several people with gas fireplaces ask for wood to burn either in a fire pit or chime. Whichever the home may come equipped with.

Hi Satya, We are so sorry to hear that about the bugs outside. We have looked at the screens and we really appreciate you taking the time to let us know. I am sorry that you feel we did not respond in a timely manner. That as well is being looked into.

Hi Sherrie, very happy to report those issue were all addressed