Incredible Views with Peace and Tranquility – Easy access to Mahahual & Xcalak

I am sorry that you had issues. Renters and being right on the beach is rough on the our home. My husband and I are there every 3 to 4 months and we always ensure that all items are fixed before we leave. We have full-time caretakers who help with any issues and we have friend in the area who checks on the house once a week. We just installed a new hot water heater 4 months ago. It is separate from the caretaker's unit so they would not know if you did not have hot water. It turns out the pilot light was out and we just needed to push a button. If you would have said something to our caretakers or myself it would have been taken care of. I don't understand why you are saying the toilet is broke. It works fine, I just asked you to watch it because the handle sticks. My husband is replacing it now. You had mentioned the showerhead in a message and I said I would send someone over to replace it. You said not to bother and you would just use the handheld. It is being replaced now. We will buy a new French press and some spices though I do not know how well the spices will keep in the humidity. If you needed a broom we would have had our caretakers bring you one. Our caretakers wife would have also been happy to come and sweep the house for you. She does not leave cleaning supplies in the house because she feels it is her job to take care of this for our guests. The stove/oven was also broken somewhere along the way so we are buying a new of those as well. I would have liked it if you had told me what other odds and ends you think we should make available to guests. Any time anyone has asked for anything, we have always purchased it for the house. I just wish you would have communicated better with us or our caretakers and your stay would have been much more enjoyable. Thank you for staying with us and I hope you have better luck with your rentals in the future.

I am very sorry that we did not meet your expectations but as I state in our description, living off the grid is not for everyone. We have marine toilets to conserve water. We do have a full-size gas hot water tank, but it is gravity fed, so it does take a little while for the hot water to come into the showers. I really do not understand your comments about a poorly stocked kitchen for cooking. Our kitchen is fully stocked for cooking with a complete set of pots and pans, knives, serve ware, plenty of very nice dishes, glassware and silverware. As far as the beach is concerned, our caretaker is on the beach by 7am every morning cleaning our beach. We have one of the cleanest, nicest beaches in the area. Garbage on beaches is a major issue in Mexico, as well as on almost every beach around the world. The trash comes and goes, our caretaker does the best he can. I am sorry that you were disturbed by traffic. It is usually very quite on our road. Lastly, we and our caretakers take great pride in our home and constantly repair or replace any items immediately when we are notified. Almost everything in the house is new including the furniture, appliances, grill, windows, solar system, etc. The house is freshly painted and the paint is constantly being refreshed. However, this is a house on the beach. There will be issues, which we address as they arise. Thank you for your comments and we hope we have better travel experiences in the future.