Pet-Friendly Cabin, Steps to Ocean

Thank you so much for your kind review—we’re really glad to hear your family had such a great stay! It means a lot to us that you felt comfortable and enjoyed the home, and we’re happy we could get the hot tub taken care of quickly for you. We do our best to make sure everything is stocked and ready so guests can relax and enjoy their time together. We’d love to host you again and would be honored to be part of your annual trip to Pacific Beach!

Thank you for sharing your feedback. We’re glad you enjoyed the location, communication, and cottage itself. We’re sorry the condition of the washing machine affected your stay. After receiving your concerns and photos, we took the matter seriously and immediately addressed the housekeeping issue, including replacing our cleaning team. We did not find evidence that the bathroom mat contained mold; the discoloration was staining from normal use. The property had also been occupied immediately before and after this stay without similar concerns being reported. We understand that you ultimately chose to leave early, and we’re sorry the experience led to that decision. Because the decision to depart was made voluntarily after we had addressed the concerns raised, we followed the applicable reservation and cancellation policy and were therefore unable to refund the unused portion of the stay. We appreciate you bringing the housekeeping issue to our attention. We have taken corrective action to ensure the property is thoroughly inspected between stays, and we’re committed to providing the clean, comfortable experience our guests expect.

So sorry about the door code! We are trying all the time to be better with communication and making the stay the best it can be for our guests!

Thank you for your review, and for choosing our home for such a meaningful and personal trip—we truly appreciate you staying with us during that time. We’re glad to hear you found the home cute and spacious, but we’re sorry for the issues you encountered. The hot tub temperature and the step should not have been an inconvenience, and we appreciate you bringing that to our attention. The steps have since been replaced, and we’ve addressed the hot tub to ensure it is heating properly. We also appreciate the notes regarding the owner’s manual, garbage location, and water capacity. We will review these items to make them clearer and improve the overall guest experience. Thank you again for your feedback and suggestions—it helps us continue improving the home. We’d be happy to host you again in the future.

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand how important this trip was, especially as you were celebrating your 40th wedding anniversary, and we regret that the initial access issue impacted your plans. That said, we did speak with you by phone while you were at the property and were actively working to assist and resolve the situation at that time. We strive to be responsive and provide a smooth check-in experience for all guests, and it is unfortunate that alternative accommodations were secured before we were able to fully resolve the matter. We will be reviewing our access procedures to help ensure a more seamless experience moving forward. We appreciate your feedback and wish you all the best.