We were given the wrong check-in information and code. It took a long time to get anyone on the phone and we ended up having to use the owner lock box. We had difficulty using the garage for the same reason. Thought we were booking thru VRBO and it was another company out of Calif., not even anyone in Steamboat. Said there was bus access, but with this unit, the shuttle was not permitted. It's walking distance, but difficult carrying all your gear, and then up hill at the end of the day. Very disappointing.