When we arrived our unit was flooded. We called the property manager, Emerald Beach Properties, but received NO help. The manger made no attempt to move us, did not send anyone to help clean up the water or dry the carpet, and did not offer any compensation for our trouble. One of the members of the HOA and I cleaned up the mess as much as possible. The carpet, which appeared to be new, was soaking and remained wet throughout our stay. By the last couple of days it began to have a moldy, mildewy smell. Any bedding or other items that fell onto the carpet also became wet and smelly. The pictures shown on the VRBO listing are very misleading. The unit does not look as depicted in the pictures. The mattress in the master bedroom is painful to sleep on. The toilet in the master bath did flush well. We were very displeased that check-in was not until 5 pm which was not disclosed to us until after we booked the rental. We received NO help from the property management company, Emerald Beach Properties. They did not call or message to check on us even after I reported flooding in the unit.