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Cabin

Stonebrook Lodge: Firepit, Creekside, Theater Room

Photo gallery for Stonebrook Lodge: Firepit, Creekside, Theater Room

A cozy cabin interior with a stone fireplace, leather furniture, and a television.
A spacious living area with a stone wall, a large wooden dining table, and a cozy fireplace.
A wooden cabin interior with a dining area, kitchen, and bar seating.
A spacious kitchen with wooden cabinets, a central island, and a stone accent wall.
A wooden bridge leading to a wooden structure with a lantern and carved bear figures.

Reviews

8.4 out of 10
Very good

Highlights

  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Near Little Pigeon River
4 bedrooms4 bathroomsSleeps 16

Popular amenities

  • Hot tub on site
  • Onsite parking available
  • Kitchen
  • Washing machine
  • Air-conditioning
  • Barbecue grill

Explore the area

View in a map
Sevierville, TN
  • Place, Little Pigeon River
    ‪9 min walk‬
  • Place, Island at Pigeon Forge
    ‪28 min drive‬
  • Place, Titanic Museum
    ‪29 min drive‬

Rooms & beds

4 bedrooms (sleeps 16)

Bedroom 1

1 King Bed

Bedroom 2

1 King Bed

Bedroom 3

1 King Bed

Bedroom 4

4 Queen Beds

Other Space 1

1 Double Sofa Bed

4 bathrooms

Bathroom 1

Toilet · Shower only · Jetted bathtub

Bathroom 2

Bathtub or shower · Toilet · Jetted bathtub

Bathroom 3

Bathtub or shower · Toilet

Bathroom 4

Bathtub or shower · Toilet

Spaces

Deck or patio
Kitchen
Balcony
Separate dining area
Dining area

About this property

Stonebrook Lodge: Firepit, Creekside, Theater Room

*** New to our rental program, we suggest booking since the calendar is open - with the pricing and amenities this cabin will book quickly.

Located at the end of a private road and surrounded by trees you will enjoy the private in the park feeling that attracts so many people to the great smoky mountains. Relax on your own private deck and listed to the mountain spring waterfall. Gather with family in the great room with piano or relax together and watch a movie in the private theater room. Shoot a game of pool or play a game on the Star Wars Empire Strikes Back arcade game.

The cabin has 4 bedrooms - 1 is a bunk room for the kids. Prepare in cabin meals in your upgraded kitchen with granite counter tops.

Bedroom and Sleeping Arrangements:
Middle Level - Bedroom 1: King Bed - Sleeps 2
Upper Level - Bedroom 2: King Bed - Sleeps 2
Upper Level - Bedroom 3: King Bed - Sleeps 2
Lower Level - Bunk Room 1: Queen Bunk - Sleeps 4
Lower Level - Bunk Room 1: Queen Bunk - Sleeps 4
Lower Level - Theater Room: Queen Sleeper - Sleeps 2

*** This Cabin is Located about 20 Minutes From Elk Springs Resort In the coveted Riversong Community near Cobbly Nob
Deck overlooking Spring with Waterfall (waterflow varies with rainfall from brisk to a trickle)
Outdoor Firepit and Seating Area
Covered Deck
Hot Tub
3 King Suites Each with Ensuite Bath including Jetted Jacuzzi Tubs
Kids Bunk Room with 2 Queen over Queen Bunks (sleeps 8 kids)
5 Full Bathrooms
Queen Sleeper Sofa
Home Theater Room with Tiered Theater Seating
Pool Table
Star Wars Empire Strikes Back Arcade Game
Piano in Great Room
Satellite TV
DVD Players
Gas Fireplace
Gas Grill
FREE WIFI via satellite (speeds can vary, not suitable for streaming)
Free Long Distance
Full size washer and dryer

Free WIFI, a washer / dryer, iron and ironing board, and paved parking are included for your convenience. All linens and towels are provided as well as a starter supply of paper towels, toilet paper, soaps and detergents.

Host requires the guest to sign a rental management agreement prior to allowing access to the unit. The agreement details our cancellation policy, terms and conditions. Must be 21 or older to reserve a cabin and person booking must be staying in the cabin.

We provide a starter supply of paper products, detergents and soaps and coffee filters. We do not supply shampoo, conditioner, body wash and there are no pantry items, spices, salt & pepper or coffee included - guests should bring these items.

This cabin is professionally managed by Elk Springs Resort Cabin Rentals in Gatlinburg, TN. We provide concierge service as well as dispatched maintenance and housekeeping should you need assistance during your stay. Feel free to check here for details -or- all our listings at Elk Springs Resort cabin rentals.
Our prices include all fees. No hidden fees.

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House Rules

Check in after 3:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 1809834vb
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

About the area

Sevierville

Located in Sevierville, this cabin is in a rural area and near theme parks. Island at Pigeon Forge and Old Mill are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ripley's Aquarium of the Smokies and Anakeesta. Check out an event or a game at The Ripken Experience - Pigeon Forge, and consider making time for Gatlinburg SkyPark, a top attraction not to be missed. Enjoy the area's slopes with skiing, and don't miss out on the ice skating.
View more Cabin rentals in SeviervilleOpens in a new window
Map
Sevierville, TN

What's nearby

  • Little Pigeon River - 9 min walk - 0.8 km
  • Dolly Parton's Stampede Dinner Attraction - 24 min drive - 26.7 km
  • LeConte Center at Pigeon Forge - 26 min drive - 28.1 km
  • Island at Pigeon Forge - 28 min drive - 29.1 km
  • Titanic Museum - 29 min drive - 37.6 km

Restaurants

  • ‪McDonald's - ‬12 min drive
  • ‪Three Jimmy's Good Time Eatery - ‬11 min drive
  • ‪Preachers Smokehouse - ‬13 min drive
  • ‪Little House of Pancakes - ‬14 min drive
  • ‪Alamo Steakhouse - ‬15 min drive

Frequently asked questions

Is Stonebrook Lodge: Firepit, Creekside, Theater Room pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Stonebrook Lodge: hot tub, creekside?

As of 26 Jul 2026, prices found for a 1-night stay for 2 adults at Stonebrook Lodge: hot tub, creekside on 1 Sept 2026 start from £645, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Stonebrook Lodge: Firepit, Creekside, Theater Room?

On-site parking is available at the property.

What time is check-in at Stonebrook Lodge: Firepit, Creekside, Theater Room?

Check-in begins at 3:00 PM.

What time is check-out at Stonebrook Lodge: Firepit, Creekside, Theater Room?

Checkout is at 10:00 AM.

Where is Stonebrook Lodge: Firepit, Creekside, Theater Room located?

Situated in the mountains, this cabin is 1.1 mi (1.7 km) from Little Pigeon River and within 6 miles (10 km) of Bent Creek Golf Club and Rocky Top Sports World. Greenbrier Picnic Area and Chapel at Honeymoon Hills are also within 9 miles (15 km).

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 33 out of 55 reviews
Rating 8 - Good. 12 out of 55 reviews
Rating 6 - Okay. 2 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 5 out of 55 reviews

8.6/10

Cleanliness

8.0/10

Check-in

7.6/10

Communication

7.0/10

Location

7.6/10

Listing accuracy

Reviews

From a partner site

8/10 Good

John S.

Roomy and Remote

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice experience.
Response from VrboOwner on 15 Jul 2026
Thank you for your review! We are glad you enjoyed the spacious cabin and peaceful, remote setting. We appreciate you staying with us and hope to welcome you back for another great experience soon!
From a partner site

10/10 Excellent

Jamie C.

Elk Springs Always

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabins were more than expected, location excellent, we chose Elk Springs for many reasons, one of the biggest perks is we check in early and when family is flying in, it help so much to be able to check in early
Response from VrboOwner on 20 May 2026
Thank you for your wonderful review! We are so very thrilled to hear the cabins exceeded your expectations and that the location and early check-in made traveling with family even easier. We truly appreciate your continued trust in Elk Springs and look forward to welcoming you back for many more memorable stays!
Verified

10/10 Excellent

Kim N.

Liked: Cleanliness, check-in, communication, location, listing accuracy
cabin was very nice the host was very responsive to whenever we had a question or concern. we will definitely stay with this group again
Stayed 6 nights in Dec 2025
From a partner site

8/10 Good

E Y.

Beautiful Cabin, But Cleanliness & Maintenance Issues

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We had a lovely family getaway — 14 of us stayed at this beautiful cabin with great space and a very nice layout. The setting and many amenities made the trip memorable.That said, there were several cleanliness and maintenance issues that need attention. The pullout couch in the movie room had crumbs and Pop‐Tart wrappers, and the room had a foul smell. One downstairs sink backed up the entire trip — you could only run water for about 10 seconds before it clogged. The bunk-bed room had a nonworking outlet and was filthy under the beds (we found trash and stray earrings that didn't belong to us). The Wi‐Fi was also inconsistent, which was frustrating for coordinating plans.Overall the cabin is lovely and worked well for our group, but for the price we expected a higher standard of cleanliness and more reliable maintenance and Wi‐Fi. If those issues are fixed, this would be an excellent rental.
Response from VrboOwner on 30 Jun 2026
Thank you for your review. We are delighted to hear that your family enjoyed the cabins layout, spaciousness, and amenities, and that it helped make your getaway memorable. We sincerely apologize for the cleanliness and maintenance issues you encountered, including the pullout couch, sink, outlet, and Wi-Fi concerns. Please know that we keep staff on hand to happily assist with any cabin issues during your stay 24/7. Your feedback has been shared with our housekeeping and maintenance teams for review and improvement. We appreciate you bringing these matters to our attention and truly hope to have the opportunity to host your family again in the future.
From a partner site

8/10 Good

Arun C.

Great Location and Amenities

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: First the good part, the Stonebrook lodge is well equipped with all that you'd need and more. The rooms were roomy, and the beds were comfortable. The location was great but would have been better if near a stream or water source. Some images do show a stream on the website. The kids enjoyed it the most; they had plenty of games to play and puzzles to solve. Men can enjoy a round of pool/snooker while ladies can enjoy the Hot Tub and bonfire. The bathrooms were clean. The management was responsive and checked with us during our stay if we needed anything.Room for improvement- the appliances weren't that new, the fridge had a broken water dispenser so be sure to carry your own water. The location, though good, was quite far from the nearest Walmart, so be sure to carry your own supplies. The gas grill had little or no gas, so be sure to carry your own gas if you intend to grill. We also couldn't find any quilts or blankets, so make sure you carry them with you as it gets cold up there. Also, make sure to carry basic toiletries like shampoo; we incorrectly assumed that it would be made available. All in all it was a good experience and we will book with Elk Resorts in the future as well.
Response from VrboOwner on 27 Jun 2026
Thank you for your thoughtful review! We are so very delighted to hear you and your family enjoyed the spacious cabin, comfortable beds, games, hot tub, and convenient location. We appreciate your feedback regarding the appliances, grill, and cabin supplies, and we will share your comments with our team for review. Thank you for choosing Elk Springs Resort, and we look forward to welcoming you back for another great stay!!
From a partner site

10/10 Excellent

Julie B.

Amazing cabin

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great stay at the cabin. Its remote enough to be isolated and quiet, but close enough to town for easy access. It was decorated so cute for the holidays. We enjoyed th4 game room and thr hot tub.
Response from VrboOwner on 24 Nov 2025
Thank you for your lovely review! We are delighted to hear that you enjoyed the peaceful, remote setting while still finding it convenient to get into town. So very glad the holiday decor added a festive touch to your stay, and that the game room and hot tub were a hit as well. It was a pleasure hosting you, and we truly hope to welcome you back to the cabin again soon! We encourage guests to book direct and save up to 15% on your booking.
From a partner site

10/10 Excellent

Benton E.

Vacation 2025

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time the house was super nice and the elk springs people where super helpful
From a partner site

8/10 Good

A guest from Old Hickory , TN

Stonebrook

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Okay
From a partner site

10/10 Excellent

sherry s.

Great cabin

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A great much needed family vacation in a great cabin.
Response from VrboOwner on 13 May 2022
Thank you for your wonderful review, Sherry! We are excited to hear you enjoyed your stay. We hope to have you back soon. Remember, as a repeat visitor you will save 10% on future stays. Many more memories are left to be made!
Verified

8/10 Good

Lisa L.

Liked: Cleanliness, check-in, communication, listing accuracy
Disliked: Location

Mother

Great place but out in the mountains
Stayed 2 nights in Dec 2023
From a partner site

10/10 Excellent

Ricardo A.

Short stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The property was in a good location and was very serene.
Response from VrboOwner on 14 Jul 2023
Thank you for your feedback! We're glad to hear that you found our property to be in a good location and enjoyed the serene atmosphere. We hope to welcome you back for another peaceful stay in the future!
From a partner site

10/10 Excellent

Robert H.

Best cabin ever!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our entire family - 15 in total gathered for our annual Smokies adventure. Stonebrook Lodge was ideal with comfort and space for all.
Response from VrboOwner on 15 Oct 2022
We are always thrilled to hear of great family experiences with our resort. You certainly picked an amazing cabin to enjoy some much needed family time. We look forward to sharing new memories with you. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
From a partner site

10/10 Excellent

Ashley W.

Amazing as always

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We’ve stayed in several cabins with Elk Springs Resort and never have a complaint! They responded very quickly to any needs and the cabin was Amazing!
Response from VrboOwner on 20 Feb 2024
Thank you for being a loyal guest of Elk Springs Resort! We are thrilled to hear that once again, we were able to meet and exceed your expectations. Our team is committed to providing exceptional service, and we are delighted that you found the cabin amazing. We truly appreciate your kind words and look forward to having you again for another memorable stay. We encourage guests to book direct and save up to 15% on your booking. We hope to see you soon!
From a partner site

10/10 Excellent

Rebecca B.

Group Trip

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was perfect for our church youth group. It was super close to Gatlinburg with easy to travel roads. The roads to Dollywood were a little more windy, but still only 25 minutes away. We really enjoyed our stay!!
Response from VrboOwner on 2 Jan 2024
W are delighted to hear that the cabin was a great fit for your church youth group! It's wonderful that it was conveniently located near Gatlinburg with easy access, and even the slightly winding roads to Dollywood didn't pose a problem. We ae thrilled that you enjoyed your stay. If there's anything else we can do for you in the future, please don't hesitate to let us know. We hope to welcome your group back again soon!
From a partner site

10/10 Excellent

TaNika W.

Welcoming and Accomodating

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Such a beautiful well decorated cabin. All the amenities right at your finger tips. I felt like I was in a Relaxing Sanctuary. The only disappointing part is that I didn't see any Black Bears LOL(I love animals).
Response from VrboOwner on 20 Mar 2024
Thank you for the awesome review. We are delighted to hear that you enjoyed your stay! Wildlife is certainly a site to see, may be when you come back they will be around! We hope to see you back soon!
From a partner site

8/10 Good

Anthony G.

First time in Tennessee

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall pleased with the cabin. Views could have been better with some of the trees cleared out. Hot tub is a nice feature but very small and not level. Love the location far enough away for privacy but still close enough to town. Could have been cleaned a little better (cobwebs inside and dust bunnies in the corners. Needs more trash cans outside or more frequent trash pickup.
Response from VrboOwner on 19 May 2025
Thank you for your detailed feedback! We are truly so delighted to hear you enjoyed the cabins location and overall experience. We appreciate your suggestions regarding the view, cleanliness, hot tub, and trash service—these are helpful insights we will share with our team for improvement. We hope to welcome you back for an even better stay in the future. Remember, as a repeat visitor you will save 10% on future stays. Hurry back, new memories are awaiting to be made!
From a partner site

8/10 Good

A guest from Guntersville, AL

Stay was ok.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was as advertised but space was a little smaller than it looked like in the pictures. It also had a couple cleaning issues from the previous guest that we had to take care of.
Response from VrboOwner on 9 Jan 2023
Thank you for sharing your experience with us, Michael. We are glad that you enjoyed your stay overall, and we have forwarded your feedback about the cabin to our teams for follow-up. We enjoyed having you as our guests and look forward to working with you again! Remember, as a repeat visitor you will save 10% on future stays. Hurry back!
From a partner site

10/10 Excellent

Angela N.

Peaceful cabin

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed our time at this peaceful cabin high up on the mountain. Beautifully decorated even with seasonal decorations also. The kids enjoyed the theater room. Not too far from everything you want to see, just need to get your vehicle up the steep mountain roads. But it’s a beautiful cabin once you arrive.
Response from VrboOwner on 26 Sept 2022
As always, we love hearing about great family experiences with our rental company! It sounds like you chose the perfect cabin for your family to relax in, have fun, and create memories that are sure to last a lifetime. We enjoyed having you as our guests, and we look forward to working with you again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
From a partner site

10/10 Excellent

Kelly J.

Great Location

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This cabin had terrific proximity to Gatlinburg, Pigeon Forge and Smokeys Mountain National Park visitor center. There is a very accessible grocery store. Management responded quickly and efficiently to a maintenance issue, late one evening. Fun house with lots to do for all guest ages. Well stocked. All general areas (kitchen, bathrooms, etc.) were clean, but the cabin could have benefited from a deep clean, as dust gathered in corners and door frames.
Stayed 3 nights in Jun 2022
Response from VrboOwner on 2 Jul 2022
Thank you for your wonderful review, Kelly! We are delighted to hear that you enjoyed your time and hope you will visit again soon! We certainly apologize about any cleaning issues and will be sure to get these items addressed. We do keep staff on hand 24/7 so please, next time feel free to give us a call for assistance. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
From a partner site

8/10 Good

Roger H.

Secluded and Quiet

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We (family of 14 with little kids) enjoyed our stay at Stonebrook Lodge. We liked the location and seclusion. The cabin was clean and spacious. The communication was excellent. We found, for us, that the children did not have an outdoor play space and creek to play in that the pictures had shown. The creek was only a trickle and the surroundings not conducive for kids play. That’s really on us. The pictures were accurate, we just miss interpreted what we saw. We recommend this place for sure.
Response from VrboOwner on 27 Jul 2024
Thank you for your review! We are glad your family enjoyed the stay at Stonebrook Lodge and appreciated the location, cleanliness, and spaciousness. We appreciate your understanding about the outdoor play space and creek. Your recommendation means a lot to us. We hope to welcome you back soon! We encourage guests to book direct and save up to 15% on your booking. See you soon!
From a partner site

10/10 Excellent

Lisa W.

Amazing Family Get Together

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I live in Florida and my family lives in Illinois and Indiana. We met for a relaxing family vacation. We all had a great time. From the fires at the fire pit to relaxing in the hot tub after a day of seeing the sights around town, we could not have had a better time. We had a barbeque one day and stayed at the cabin to play games and lounge around another day. There was so much to do. I wish we had more time to enjoy everything there was to do. We didn't even get a chance to enjoy a movie in the theater room.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 29 Mar 2023
It was our pleasure to provide you with luxury accommodations during your visit. You selected a great cabin to relax and have fun in. We strive to be the best in the business and we want nothing more than our guests to feel as though they have a home away from home while in our area. You will have to come back and stay a little longer! We hope to see you soon!
From a partner site

6/10 Okay

Chanika E.

I wasn’t happy with the dirty blankets on all the beds and webs e

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I love the cabin just wasn’t pleased with the dirty blankets on all the beds and spiders webs everywhere and why I was soaking in the jetted tub I turned the nozzle up for more bubbles and black **** came out why I was trying to relax in a hot bubble bath and all the tvs could be up to dated it was a lot of old electronics and more
Response from VrboOwner on 28 Jul 2023
Thank you for sharing your experience with us, Chanika. We are delighted that you enjoyed your overall experience at Stonebrook Lodge. Thank you for reporting to us the items you were unsatisfied with. These issues have been reported to our teams and I can assure you they will be resolved in a timely manner. Do not hesitate to reach out to us during your stay if you find things not up to par. We are happy to send a member of our team out during your stay to resolve anything that will make your visit better. We hope you will allow us another opportunity in the future to show you a true 5-star visit.
From a partner site

10/10 Excellent

Jessica M.

Woodsy, Mountain Escape

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall I loved the location of this house. If you are looking for seclusion this is it! We did not hear any of the neighbors but could occasionally hear the road down below. There was plenty of space for everyone. The beds were all comfortable. It was nice to have ceiling fans in the bedrooms. The kitchen was well stocked however there was not a lot of space to put things you brought from home. The stove top wasn’t the best as we had trouble with one of the burners. The jetted bathtubs overall were a nice bonus but only one of them worked properly. The hot tub was not very warm. The locations was great because it wasn’t super far from everything. It took about 20 minutes or so to reach the main attractions in downtown Gatlinburg.
Response from VrboOwner on 8 Oct 2023
Thank you for the feedback. We apologize for any issues during your stay. We do keep staff on hand 24/7 and would have been glad to send someone out for assistance had we known prior to this review. Please next time give us a call! We hope that despite these issues that you were still able to enjoy your time while in our area.
From a partner site

8/10 Good

Carrie M.

Beautiful Location, beautiful home!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great experience with this rental, it was as described and clean. We wanted multiple en suites which is what drew us to this home. The only issues we had were with the remotes and the use of the various TV's, you weren't sure if batteries were dead or if you just didn't know how to work the TV's. The instruction booklet seemed to be generic for all rentals not the specific home we were at. Specific directions for each room would have been very helpful! Some firewood should have been included. Even in this review you use the firepit as an attraction, very disappointed that there was not firewood to at least have one fire without going to purchase wood on your own. Or if that would have been listed, we would have brought firewood with us! We came in a pick up truck, it would have been easy.
Response from VrboOwner on 20 Oct 2023
Thank you for your feedback, Carrie. We're glad to hear you had a great experience. Your comments about the remotes and TV instructions are noted, and we apologize for any inconvenience. We'll work on providing more specific directions for each room. Regarding the firewood, we appreciate your suggestion, and we'll definitely consider including some in the future or clearly indicating in the listing if it's not provided. Your input helps us improve, and we hope to host you again in the future, making your stay even more enjoyable.
Verified

4/10 Poor

Jill J.

Disliked: Check-in, communication, listing accuracy

disappointed

I will never stay with Elk Springs Resort again. The listing said there were five king beds--I could only locate 3. Then they were sending me texts all weekend--I was driving most of the day and they kept wanting to know when I was arriving--They needed me to complete the reservation process which is hard to do on a phone in the car while driving. Then they gave us the wrong code, to get in the house. They told us our check in would be delayed by 2.5 hours! That was very inconvenient. Then they gave us the wrong code to get in. All weekend, they kept texting me things like please contact maintenance with any issues, etc. It was so annoying! Ruined my weekend.
Stayed 2 nights in Oct 2023

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