Secluded Custom Home /w River and Mountain Views

During a guest’s stay, we periodically check in on the quality of their stay and overall experience. If there are ever any maintenance issues at all, we will have someone sent over immediately to resolve. Upon checking in with Rita, she responded, “Good, thank you for asking.” Then we received this review and was the first we were aware of their complaint. Had Rita provided this feedback when we asked how they were doing, we could have told her that the shower handle has two knobs on it that can be turned. One controls the pressure, while the other controls the temp. Had they brought it up, this inconvenience could have been resolved and a positive experience delivered. We preach communication with all guests as the review system on these programs can greatly influence our ability to get booked.

Thank you for the feedback and glad that you were able to mostly enjoy your stay there. I wanted to respond to provide clarification regarding the animals in proximity to the home. The animals they speak of (horse, cow and bull) are owned by the neighbors and they are ranchers. These animals are cycled into larger pastures periodically and put in smaller enclosures (still space to move) when their other livestock are rotated in. These animals in smaller enclosures are not in clear view as they are on the adjacent property and a fence divides the properties with privacy screening and house, but are able to be viewed if you decide to explore the boundary and poke your head over. This could be interpreted as insensitive for those unfamiliar with the ranching culture and management. Regarding any smells, definitely none can be smelled in the homes and perhaps if the winds are blowing then you might get a whiff from the ranch property grounds but we haven’t received any complaints about this. Generally the livestock and horses are an attraction as the neighbors don’t mind if you pet the horses and feed them with carrots. In response to the junk comments, I don’t want that to be misinterpreted as there being lots of properties that look like landfills on the way to the home. Black Canyon City doesn’t have any HOA’s so properties do have some leeway on how they interpret a “clean yard.” This is all very typical of rural areas. There is a property that recently burned down unfortunately on the way to the house and they are in the middle of cleaning up that location and still has debris remaining from that incident.