• CASA ZOLLO II • cosy studio apartment in a quaint Carpathian village, Sibiu

Danke Frank.Unkompliziert zu sein ist keine große Kunst bei ebensolchen Gästen. Villeicht bis später im Leben, Werner

I regret your discontent with our management. I hear this for the first time, and your rating is the worst we've ever received. To date, we have an average of 4.9 out of 5 points at a total of 54 HomeAway ratings for our properties. I think a part of your criticism is a non reflected misunderstanding. You booked 6 nights but stayed 7, and have announced the pickup at the airport without a date. So we expected you the following day, and Nicu came over immediately as we noticed what happened. Only our fault? Furthermore we charged the regular apartment rate of 176 Lei = 39 euros. It's not fair to claim that you've paid the three-bedroom-house. The nearest bus stop is actually 1.4 km away and the train station 3.8 km. I never talked about 10 minutes walk, maybe you went to the further away station Sibiel? It is true that I promised an Internet connection of 5-10 Mbps. Unfortunately we forgot to check the data cards before your arrival, and the capacity for high speed was exhausted by the previous guests. This is our mistake. I did apologize, and do it again now. However, with an instant notification you would not have to wait 3 days to solve the problem. To that I told you that the high speed traffic is limited, and this you could also read in the house-information in the apartment (pointed out that high downloads should be avoided). Since you watched a movie and videos the high speed was consumed. Afterwards I informed you that we can charge the card only the next day, what happened. So it's also not fair to claim the opposite. Latest after this experience we will change the provider and have then 50 GB per month with 10-50 Mbps. Overall, it's unfortunate to read your criticism only now and public. During your stay you didn‘t express your discontent, and direct communication on site would have been better. Especially the assertion of dishonesty and poor management are disappointing, because we attach great importance on both, and I've always responded to your questions (total 9 emails) immediately. Maybe you have a later understanding for the problem. You can't expect us to suppose 7 nights if you booked only 6, and if you didn't communicate the change. As well as we understand that you climb into a foreign house at night. However, regarding our mistake with the data cards, I would like to give you back the 39 euro for the 7th night - please tell me your bank account or Paypal address. Best wishes, Werner

Thanks Alinde. After you've fed the kitties well they became full-grown cats. You're welcome anytime, Werner

Danke, es tut gut eine solche Begeisterung und von übertroffenen Erwartungen zu lesen. Und Hut ab vor der bildhaften Beschreibung. Sie trifft im groben genau das, was auch mich in diesen Landstrich gezogen hat. Alles Gute bis später einmal im Leben, Werner

Danke! Der einzige Nachteil wird vielleicht aushaltbar, wenn man sich auf ein nächstes Mal freuen kann. Von uns aus jederzeit gerne, Werner