Location and price are great, but the stay was let down by cleanliness, lack of kitchen equipment, and a serious plumbing emergency with no support.The apartment is in a fantastic location and the price is reasonable. However, upon entering, we found the wooden floor sticky and dirty—our socks were ruined within minutes of walking around. There was also a lot of dust in the corners and under the beds, which suggested the cleaning wasn't thorough.The kitchen has the basics, but we found it very difficult to cook pasta for the family as there weren't enough pots and pans. This was disappointing as we had planned to cook few meals during our stay.The worst experience came on the middle of a night. Water suddenly started gushing out from the sinkhole—caused by drainage from the washing machine or bathtub on the upper floor. Instead of draining away, the water came up through our sink, overflowed, and flooded the floor. We spent a stressful hour wiping up the water with towels to prevent it from leaking down to the floor below.We tried to contact the host through the messaging platform and also called the emergency line. The recorded message advised guests to find a hotel if there was a serious problem—but despite the listing claiming 24/7 customer support, no one responds when you need.To make things worse, we received multiple messages before check-out reminding us to leave the apartment on time. The tone of those messages felt unnecessarily rude and unprofessional.