4/10 Poor
Suzi H.
12 Aug 2023
Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness, location
Disappointed
I’m not sure how this property is listed as having solely five stars. From the moment we walked in, everything felt second rate - not sure if the owner ever lives here themselves, but if they did, I would imagine they would realize how poorly managed it is. I don’t think the floor was cleaned between stays, as we were walking on sand and debris when we first stepped in. The furniture and kitchen supplies are clearly thrifted, but nothing that a coat of paint shouldn’t fix, except due to the humidity (not the owners fault) every surface was sticky. The beds were uncomfortable; the single pillows were flat (thank goodness we bring our own); the mattress toppers for the twin beds increased their height enough to create a hazardous situation for a child should they fall out of bed - our seven year old needed a boost just to get into it! Outlets didn’t work, two of the five lamps (no overhead lighting or overhead fans) were broken. The kitchen looked nice, but the front burners on the stovetop didn’t work consistently, so it’s a good thing we only planned to cook one meal per day at the condo. Don’t let anyone fool you into thinking this is a property near the beach. You’ll walk through three buildings just to get to the boardwalk (should you ever find it with so little signage throughout the “resort”), where you’ll travel about a half mile to finally get your first glimpse of the beach. We won’t make the mistake of staying at Hilton Head “Resort” again.
Suzi H.
Stayed 6 nights in Aug 2023
