We booked the large house as we had a family staying with us, which the host kindly approved. However, our guests were early (arriving just before check-in at 4pm) and the security on the residential community were unable to grant them access as neither our names or their names had not been added to the security listing for the community. After eventually gaining access, our guests initially received the wrong pin code for the house keys, causing them more frustration. They then went to leave the community to get groceries, and became lost. This took its toll on them; they decided to drive 12hrs back to Texas, but also due to us being delayed 1hr as well. Praise God, we managed to meet up with them and apologise; we were helping the church pack up from an event. But, though we came from Australia, we gather that security is usually updated on the guest names in advance, and that there is not usually a second set of guests, which made this harder for the host. Many airbnbs usually supply soap/shampoo/conditioner which is handy for international travel, but these were not readily available in each bathroom - but in their defense there are 3 lovely bathrooms to stock! making supply harder, and most people like bringing their own anyway. We didn't find all the towels but we should have looked under the bathroom sinks sorry. The children used the hot tub towels anyway. We ran out of toilet paper but the host kindly refunded 5 to buy our own so that was an easy fix, thank you!