First of all, the only access to the porch was steps. We were led to believe the house was handicapped accessible because there was a stair lift inside. Wouldn’t a person be justified to assume you could access the porch by ramp if there is a stair lift inside? I was told after we left the property, via email, that I should have asked them ahead of check-in to unlock the porch ramp so we could use it. Who has a ramp on a porch that is locked up tight? The front steps were dangerously tall. I called the number given at check-in, but no one answered. We had to lift my 79 year old mother up the steps. Once we got inside the stair lift was locked. Apparently an oversight on my behalf as there was a note under the online site that said the lift could be unlocked if notified ahead of time. I’m sure other renters have overlooked details in the past. Had someone been available by phone at check-in, this could have been easily rectified. However nothing was said on the site about needing to let them know ahead that we needed the ramp unlocked to even access the porch. I was told in an email after we left the property that we should have called the other number, used the app, or emailed that there was an issue. Imagine that. Standing in the freezing cold with my 79 year old, disabled mother waiting to access all those various forms of communication. I was even told I should have rang the doorbell as this would have summoned help. Of course this was after we checked out. Who rings a doorbell in an empty house? Shouldn’t the number we were given along with check-in instructions have been a number of someone who could help us? I was told that person was not responsible that day. Of course this was after we left the property. Also, I specifically asked multiple questions about the fire pit to make sure we understood it used wood, which we had to provide, and how many chairs were provided. Yet, when we get there the chairs all around and the entire pit area were covered in leaves higher than knee deep. Who wants to get all dirty and wet wading through knee deep leaves? I also wrongly assumed there would be a high chair. The home had a nursery and crib, but I was supposed to have asked ahead if there was a high chair? Who has a crib in their home for a baby and doesn’t have a high chair? Many problems that made our stay much less enjoyable than it should have been. Very very disappointed.