This is an absolutely beautiful place. Truly a lovely loft, and we were very thankful to be able to have a safe place to return to every night during our 14 day stay. However, there were some issues: 1) Cleanliness was a problem, as there were several places in the loft that had obviously not been touched prior to our arrival. Check-in was 4pm, but the cleaning person was still there until almost 5. 2) Communication with the host was a problem. While they did answer my questions in a timely manner, the answers they gave were problematic. We were never told, prior to arrival, that the TV did not work. The host clearly knew, as they said so in our correspondence. When asked if they would be fixing it, they said No, and that they would not be buying a new one either. We were staying for two weeks. In my humble opinion, this is very poor customer service. 3) The automated door-lock did not work. To the host’s credit, they did provide an actual key for the door in the doorknob lockbox, which was appreciated. 4) Repairs, replacements needed throughout. The dishwasher did not work properly, and so we did not use it. Handwashing dishes for two weeks. Not a big deal, but annoying. There were holes in the floors where it appeared outlets used to be. But these holes certainly presented safety hazards. Ceiling fan in one bedroom did not function correctly. All in all, if some repairs, maintenance, and upgrades happened, and if the host were more cooperative, this would be a 5/5.