Simply put: this was not a good stay. I should not have to spend my time calling in and waiting for maintenance to repair glaringly obvious problems that you should have fixed in advance.
- Freezers: BOTH freezers were 100% inoperable. One simply wouldn't open and the other closed shut by a tie-down. There was a 3rd standard refrigerator placed but this only held limited ice / food for our entire group. Plus, this refrigerator barely kept drinks 'cool' much less 'cold' even after 3 days. I had to spend my family and beach time on calls and having to go to/from the beach to meet a maintenance person. SUPER aggravating!
- Oven: at 630am on morning #1, the oven on the right caught fire!!! It was a mad dash before having a single cup of coffee to put out the fire. Of course, smoke detectors went off waking everyone in the house up. SERIOUSLY?! This could've been BAD!!
- A/C overflow: the ceiling above the stairs dripped directly onto them. SUPER SAFETY HAZARD AND LAWSUIT WAITING TO HAPPEN! Nothing like going down stairs and stepping over a pan of water.
Shower: Nothing like coming back from the beach on night #1 to take a shower and...no water. Not a drip. The water spice wiggled 3-4" noticeably away from the wall. But no water. We had to wait for maintenance...again.
Kitchen sink: One is missing the entire fixture. Turn it on and water goes everywhere. As well, there are tons of fully-exposed, very sharp, frayed metal wires to break off into your fingers.
Shrubs: although the yellow, flowering shrubs are pretty, they are massively overgrown and impeded 1/3 of the patio area. This is also the case out front where the water hose is. You cannot even see the spicket without having to break off limbs to get to it. Two of our children were stung by bees.
Chairs: (2) of the dining room chairs are clearly broken. 1 hour into our trip one of our kids sat in a chair and the leg just fell off. Same night at dinner another chair's back simply fell to the ground. It was VERY clear both had been broken for awhile but just put back into place.
Utensils: I highly recommend taking time to review the utensils in the kitchen drawers. We found 9-10 items which were still heavily crusted with food in the drawers. So bad that it appeared they were used and simply put back into the drawer! GROSS!
Ceiling fans: come on. Clean these, it's simple.
Rokus: can someone please take the time to simply plug them back in and ensure they work? Heck, even have batteries. Of course, asking for simple instructions how to find anything on them would be a stretch.
Mattresses: I challenge you to lay on the upstairs mattress in the far left room across from the shuffleboard. Sleeping on a crate full of Dorito bags is quieter.
Pool: next time please remove the dead rat in the skimmer. Yes, dead rat.
Three of our group members were a resort property manager, home inspector and a lawyer. Each just shook their heads in disbelief. My family has been in Port A since 1960s and we regularly give back and volunteer in your community. We have stayed in Beach House condos for 7+ years. The entire group agreed that this place has greatly gone downhilllllllllllll! We are already re-thinking our 2023 plans and right now it likely will not include Silver Sands nor Beach House Condos.