Apartamentos LAS GOLONDRINAS - TRAMUNTANA

As we already explained to you after your complaints, less than a week before your arrival, and as a consequence of the settlement of the land, there was a major fissure in the community pool that caused a rapid loss of water. This forced it to be emptied and repaired as soon as possible. Unfortunately these jobs coincided with his stay. As an alternative, we negotiated with our neighbor and offered him the swimming pool of the urbanization right next to the house he had rented, with the same characteristics and qualities, so as not to be affected by this problem. Our pool is located 46 meters walking from the house. The alternative pool that we have offered you is located 49 meters walk from the house. In other words, a difference of 3 meters walking, I don't think this represents a problem. Our pool has a total swimming distance of 12 meters. The pool that we have offered you has a total swimming distance of 10 meters. Nor does it seem like a difference that could affect the swimming exercise. We have had an unforeseen problem out of our control, less than a week after your arrival. We have moved quickly to offer you a solution with the same service features. What you forget to mention is that you complained in writing and requested a financial refund, alleging that you could not swim in the other pool, although we believe that your intention was different. Logically, we do not accept your claim. In any case, the pool is already fully operational. We had bad luck in the incident coinciding with his stay, surely another type of client would have understood it.