IMO, the home itself was fair. The beds are comfortable and location suitable. However, showers ended with ankle deep water, there appears to be foundation issues, it was difficult to find at night, you are required to agree to receive marketing emails to sign-in to WiFi, and I was awoken multiple times from near by train whistles.
The home is managed by Rakia, LLC, and the experience with them left me disappointed and wary of their practices. The primary issue revolves around what I perceive as their use of ambiguous language in the description that resulted in unexpected fees after the booking process.
I was enticed by what seemed like a fair deal to visit my critically ill father in OKC. Unfortunately, the experience took a turn for the worse when, after booking my reservation through VRBO, I was hit with unexpected fees in emails from Rakia.
The unexpected fees included mandatory property damage protection, either in a $500 cash deposit, or the purchase of an insurance policy through Rakia’s vendor, Superhog, a UK based company where the charge is processed. I encourage you to research reviews of Superhog before doing business with them. This lack of clear disclosure felt deceitful.
Attempts to seek resolution to my concerns were met with outright refusal by Rakia and VRBO, adding to the frustration of the entire experience.
I strongly caution potential renters to approach their listings with skepticism and carefully scrutinize all terms and conditions.