4/10 Poor
Shelley E.
10 Apr 2024
Liked: Cleanliness, location
Disliked: Check-in, communication
Extremely disappointed
My family of 6 plus our dog travelled 16 hours to spend a week at this house. We never got any checkin info from the management company. About an hour before our arrival I got nervous about not being able to access the property. I sent messages, called the company along with 2 emergency phone numbers on file with no answer. I call VRBO and they cannot get in contact with anyone. After we arrived, we sit outside for 45 minutes while being placed back and forth on hold with VRBO. They were finally able to get in contact with someone and were told that they didn’t know why the automatic message was not sent out. We got the code and were able to get in. The description said there was a kitchen with enough supplies to cook for the family. This was Easter and we planned for an Easter meal. There were only 2 pots in the house. No baking pans. Every cooking utensil was plastic. Home was advertised to sleep 9, we disclosed that we were a family of 6. Yet, there was 1 dish towel in the house, 5 bowls, 6 plates, and an assortment of cups. The dishwasher wasn’t even bolted down and would fall forward out of the cabinet if you opened the door. The chairs and bar stools had screws falling out of them and were extremely wobbly. We were supposed to be allowed a guest parking permit but never during our entire stay did anyone reply to a single message that I sent out. We could only pay for 1 hr and 45 min at a time and ended up with an outrageous bill and 1 ticket. I don’t have room to finish
Shelley E.
Stayed 7 nights in Mar 2024
