4/10 Poor
Suzanne Q.
4 Oct 2022
Liked: Cleanliness, check-in, communication, listing accuracy
3 days stay from a 28 day booking. VRBO of no help at all.
The property wasn’t what we expected. Bedrooms are accessible by an exterior staircase through a separate locking front door, and this is a wholly separate area to the living accommodation. Odd. And meant carrying separate keys, even indoors.
The property is well overdue for some TLC. One of the 4 available burners on the cooker was out of use due to rust. A second did not heat efficiently. I question the overall safety of the appliance. Nonetheless, we’d get by.
The VRBO listing suggested bars/ restaurants nearby - there are none. The nearest decent-sized supermarket is quite some distance away. A car is essential.
No fault of the owner, but 3 days after we arrived a major building work started immediately next door. This compromised the privacy we’d sought and and the noise started early and continued until nightfall both days before we moved out.
We were given an immediate refund, and our booking cancelled, to be vacated the following day. We were then completely stranded as VRBO were of no help whatsoever. We were timed out of the helpline 3 separate times, each time having to go through full booking and reservation details and each stage of the problem, before being told there were computer issues, being put on hold, then having the online chat disconnected because it had been too long without agent activity.
Fortunately, friends on the island helped, and we found another property to use for our stay. It took VRBO 4 days to get in touch and offer to help.
We can’t recommend the accommodation, if only because to lose half the cooker on a self-catering holiday is rather unreasonable, and we won’t recommend VRBO as they proved utterly pointless and without willingness to help problem-solve. And it was a very significant problem.
Suzanne Q.
Stayed 28 nights in Sep 2022
