I have been renting from several different sites for about 15 years now and from before I even booked this property with Al, he was prompt and thorough answering any questions I had regarding the property and location. We traveled with my elderly father who doesn't walk well and I was concerned with him walking the stairs. After I decided this place would work best for us, Al actually reached out to me a week or so after I booked asking if I had seen his ground floor property in the same building that may work better for my Dad. He also offered to have a wheelchair put in the apartment that we could use for Dad while we were there. A week or so ahead of checkin, he sent me much info about the different types of bars and restaurants we may want to try, the locations of grocery stores and pharmacy's, as well as different tourist attractions through out the city we may want to check out!! We met friends of ours there that used a travel agency and said the information Al sent to me was much more than they had got from the travel agency! He let me know day of checkin the place would be ready earlier if we got into town and needed to check in earlier. There has not been any host more attentive or accomodating than Al. The place was beautiful. Many updates. A/C, separate thermostats in ea room, toilet w/bidet and different settings, shower w/hand wand and back/leg massage settings. More than what was needed! Steering wheel lock also supplied. 20 stars out of 10 for sure!