Serene Getaway w/ Fast Wi-Fi, Deck, Fire Pit, Roku

Chelsea, Thank you for your review and letting us know what we need to work on so our home can be even better. I will address the points one at at time. 1. The door lock can become frustrating because its a smart lock with good safety features. We send out countless communication to guest before they arrive over multiple days. We constant insist on passing on the information to anyone who will need to open the door because typically one of the guest will arrive before the person who book it and that person does not have any of the info we have been sending to the person who made the reservation and received all the communication. We send video and picture instructions multiple times. 2. There is no excuse for the cleaning issues. We send our cleaners to the house to address whatever issue arise. We have also worked with our cleaners to highly improve our process since then. 3. If something goes wrong with any mechanical or electrical service, we try to deal with it right away. However, these are issues that we have rely on a skilled service technician to deal with and sometimes we just can't get them there on short notice. If someone book the house for 2 nights we are hampered by the availability of the skilled techs. All electrical issues have been addressed and rectified. 4. I am not sure what smell was noticed in the house but our home does not have an odor. I can vehemently assure anyone of that. We use the Airwick like most people do, to make our home smell fresh and inviting ... not to hide any smell. Anyone can see our performance on the other major booking platform. This house is a 'guests favorite".