4/10 Poor
Elizabeth B.
20 May 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Location is good but host communication is poor
The pros of the listing was it generally looked like the pictures, just a bit smaller, and was in a good location. The host was also nice enough to allow us to check-in early which was appreciated. It was generally clean except for a nail sticking out of the floor and a roach that we found when we checked in.
The major issue was the padlock door died. I tested 2 numbers provided twice each, called the number listed which is an office that wasnt attended, and messaged on the URL. I reached out to VRBO who also could not get a hold of the property owner. When someone responded 15 minutes later I couldn’t get a response about when someone would be there - I specifically asked if someone was coming and told yes. After no update, I sent 3 messages indicating we had been locked out for 25 then 30 min and asked when someone was arriving with no response. I called the office again and left an angry VM. We needed to use the restroom and had 1 individual who needed to get ready and pack for her flight. After being locked out for 35 min we finally get a response that there is a lockbox need a staircase but weren’t told which one. After asking multiple times to be called we found it and the keys. When I asked why these instructions weren’t provided 40 min ago I was told there are 2 people and one didn’t know. If you aren’t going to maintain electronic locks, put emergency instructions for entry! The other minor items would’ve been overlooked but this caused unnecessary problems
Elizabeth B.
Stayed 3 nights in May 2024
