Southamp, POOL in APRIL! DogsStayFREE! Waterview, Kayaks, PingPong

Very sorry to hear of your families allergies... We think it's most likely a result of outdoor pollen rather than dust as the house is cleaned thoroughly --and dusted of course --before each guests' arrival. Sometimes pollen covers the lounge chair pillows you are referring to, which leaves a yellow hue around the edges. We've never before heard of any comfort issues. We have recently purchased some new curtains, blankets, sheets and towels. Perhaps you mistook the pattern that is meant to have an aged look on the upstairs rugs. We will continue to replace any items that may seem old, even if they are not.

Thank you for your positive comments. We are very sorry for the stains on the staircase rug--As we expressed ahead of your visit: We had previous guests who stained them--had them professionally cleaned--and have purchased a replacement rug ,yet we mentioned we needed a moment to have installed. In addition, we expressed to you the morning you were arriving, that the Cleaners let us know that same morning that the guests who departed that morning had stained another rug. We did mention it to you just when they told us and apologized. It is now replaced! For the cupboards, we are so well-stocked, though will make a point to ask the Cleaners, as well as personally make it our business to keep them very clean. It's a moving target that we are always striving to improve as needed!

Hi Gerard, We appreciate your shared concerns & take them very seriously... They were unexpected & we are quite dismayed!! We would have promptly responded to all if brought to our attention during your stay & apologize for your inconvenience and disappointment. In hoping to keep-up with our 53 previous 5-Star Reviews, we've addressed everything you mentioned: - CLEANLINESS - We did note the morning before your arrival that the outdoor cushions were covered in Pollen, so we made a point to clean them well then. Though at that time of year, it just keeps coming 🙁. * We've asked the our Professional Cleaning Service to keep on top of that if we are not present. They did clean thoroughly before your arrival & we always personally try to follow-up meticulously-- checking that all is super-clean after them. So we are honestly not sure why the house itself would have been called-out as filthy, other than perhaps the age of the wood floors? * We pay our best attention to every inch... Rest-assured cleanliness of all will remain our top priority! - GRILL - We just bought a New Grill so it's working super-well! (Also we provide a 2nd Full Propane tank in case the 1st runs out during a stay.) - FAUCETS - All working great!-- Cold & Hot as needed, & steady. One has been adjusted with the Plumber's help. - A/C-HEATING ZONE - To keep very comfortable we provide instructions at the house to continue pushing the air upstairs as we do (with covered vents) & to keep the upper ceiling fans on in summer. It works very well that way. * We also provide cozy blankets & comforters to keep it extra-nice for sleeping! - BIKES - Our prior guests have reported enjoying our bikes very much & we keep them in the bike shed to keep away from the elements. With your comment though, we've updated some bikes, as sometimes guests forget to return them to the shed & rust may develop. * We also provide a Tire-Pump to keep them ready to ride. - BEACH CHAIRS - Also buying some new beach chairs as over This Summer's Use, some did indeed get broken! *In the past we didn't provide any, so we consider them an additional perk! - KAYAKS- In the shed we have 3 excellent Kayaks + life jackets for 6 people that our previous guests loved! (We think you simply mistook an old canoe & kayak in the corner side yard-- which we do not advertise to use, as you are correct-- those are not for current use 🙂.) * The other 3 are great fun to use in our street's Pond / Bay! * We also have a Roller to get them there. Also want to mention that the comparable July-pricing for your stay was reflective of that time rather than most other times of year. We'll continue paying closer attention to our Guest Services as well as reflect the accuracy in our photos, so as to ensure a better vacation!

Hi Gregg, Thanks for your few positive comments. Regarding the rest of your thoughts, we have since improved all that you specified! And we are always available to send over help during your stay when contacted, as displayed with buying a new barbeque the day after you asked for one. - Also important to note, at the premium time of the summer you rented, our pricing was aligned with comparable Hampton rentals. Below are details to how we've addressed your concerns: - BARBECUE: We purchased, delivered and set-up a brand new Weber Grill the day after your arrival even though it was still working. (You reported that you grilled the first night at a lower temperature, and the guest who left 1 day before you grilled with no issues.) - In the meantime we let you know we had another old-fashioned grill with wood, fire-starters and coal to use. - POOL: In one portion we saw the bricks were a bit crooked, so we have fixed. We've never had a complaint about the side-size around the pool (See pool photos). - LOUNGE CHAIRS: We will clean those closer to arrivals and have a whisk brush onsite as well. (Pollen has been particularly bad this year, covering the furniture quickly... nature!) - KAYAKS: One of them has camouflage paint for fishing so it may appear dirty. We just cleaned them well and will continue to do so. Others are inside a Kayak Shed and we've always had super-positive responses! We also have Rollers to get them to our street beach. (Between guests, they may get less clean after using—and you arrived on July 4th, just after another guest departed.) - BEACH CHAIRS: We consider them an extra perk!... and we now have newer beach chairs. (Since guests always use, they may have gotten sandy.) - PING-PONG: We power-washed the surrounding furniture since your visit and bought New cushions! The ping-pong table is a professional-grade table, in good shape with all needed to play....new rackets and balls! - A/C: We have added new vent covers that are used to cover the downstairs vents which has evened-out the indoor temperatures. No longer too cold downstairs! (In addition, we include in our booklet to use the Upstairs Fans-- and keeping all vents open there to keep that cooler.) - TOILETS: All toilets Do flush properly—though The Hamptons has an abnormally low water level. So, we use a great product--now more-so, to keep all flushing properly & stronger. - KITCHEN SINK: This has full force. We point out in our booklet, that if you accidentally push the small triangular piece at the end of the faucet, it will change to a lower water force. We describe to push it back to get full force for the Faucet. - KITCHEN CABINETS: We have now fixed all of the cabinets to open and close properly and securely! (After your visit, we noted 1 Cabinet door in the kitchen was almost off it's hinges and had not been prior...) - WASHER & DRYER: These are in perfect working condition...both clean and dry well. We provide detergents & softeners. We do apologize if any rust Outside makes them look imperfect. - BATHROOMS: Photos of all of the bathrooms are in our listing to view, and most all parts are very new! : Handles / Showerheads / Lighting / Shades / Art / Mirrors / Towels / Bathmats / Soaps / Hair Products / Hair Dryers. We are always available during your stay to fix anything and do appreciate feedback to help us improve our property.