Prime Ocean View Vacation Villa, San-Fernando (Budget-Priced, WIFI,)

" Do not worry, Things happen, Everything is great, we love the house. Beautiful place". Quote from Guest -J. Sarwan. Guest and owner kept in frequent contact via e-mail. In response to review- Supplies: Guest was advised that the villa is self catering . Starter supplies are provided for at least 3 days. The villa was stocked with 14 rolls of toilet paper/tissue and 2 days after arrival, guest requested additional supplies. An additional 12 rolls were provided to guest- an exception to our policy. Guests are responsible for their cleaning and washing as needed if they do not use the housekeeping cleaning option. An extra set of sheets and adequate towels are generally provided. Iron: Confirming that there was an issue with the iron, for which we take full responsibility. Owner ensured that a new iron was bought and provided to alleviate the inconvenience that was caused. When iron was provided to guest, the response was that " we no longer needed an iron for the rest of our stay." Roaches: Family members and I spent some time at the villa in March and did not observe any roaches. It is not unusual in the rainy season to have one or two waterbugs. The villa is sprayed both inside and outside prior to guests coming in. A can of bug spray is provided as part of the supplies prepared for guests as the villa is in the Caribbean. We plan on continuing our efforts to spray and contain bugs to the best of our ability. Leak: Guest shared that there was a leak in the hallway on the main floor, and expressed concerned about the damage to the villa's beautiful ceiling; that she had put a bucket to catch the water as well as mats. Owner also shared concerns expressing that major roof work was done a couple of months ago. Contractor was informed and visited the property next day when it was dry as repairs can only be done then. He indicated going on the roof and doing some work. A couple of days later, guest expressed that the leak was still there. The contractor was advised to re-visit while it was raining and did so within the hour of notification. He reported that he did not see any leak even though it was pouring rain. He expressed this to guest who responded that "it was not falling hard enough. Contractor shared that the mat and bucket were dry. We continue to monitor, and so far no leaks. Our desire is to be responsive to circumstances for guests' satisfaction. We continue to view our guests' feedback as being quite valuable. We take them seriously.

Many thanks for sharing your positive feedback. Our villa really do provide the ambiance for those wishing to enjoy a home away from home, while experiencing the serenity, beauty of the water views, lovely sunsets, nearby shopping malls and direct transport access to both north and south. We look forward to hosting you and family again in the future. Best regards. Rae.

Thanks so much for your wonderful and positive feedback regarding our Prime Ocean View Vacation Villa. We are so happy that we were a part of your memorable experience in Trinidad, and look forward to having you back with us in the future. Many thanks and best regards. Rae.

Donna, many thanks for your very positive review. Thanks for sharing your memorable details of the property- the sunset, the ocean view, the back-yard fruits and the villa being a peaceful and safe get-away. Know that we want to contnue being responsive to and appreciative of our guests. We are so glad that in your trying time in August, we were able to be there for you. We truly look forward to having you and your sister back with us. Best Regards. Rae.

Many thanks for your genuine feedback regarding your stay at the villa. We are delighted that we were part of making your family vacation a memorable experience. We look forward to hosting you and your family in the future. Best regards. Rae.