Verified review
8/10 Good
Charles M.
17 May 2025
Liked: Cleanliness, communication, location, listing accuracy
Great location
Building was located in a very convenient area within walking distance of a grocery store and restaurants as well as downtown Tulum where more stores and restaurants could be accessed. Apartment was super clean and larger than I thought. The kitchen had all the essential items, such as utensils, dishware, appliances, and cleaning products. Bedroom included large king sized bed, and the balcony was great to hang out on. Parking was super convenient, but it was a little confusing to find at first. The few downsides included lack of towels for the stay since you get one bath towel and one pool towel per person. The ceiling fan control did not work. Lastly, communication felt like some responses were automated with delays. Submitting necessary documents was confusing because you had to fill out an online form and then send passport copies separately. Overall, these few cons did not outweigh our experience once we got settled.
Stayed 8 nights in May 2025