Luxury Escape: Private Pool, Theatre & Waterpark • 6mi Dollywood • 1mi Parkway

Thank you for your kind review. Additionally, letting us know that the pool heater was a concern. We did get it repaired within 24 hours. Unfortunately you guys had checked out the day that it was repaired. Thank you Rick

Thank you for your feedback—we’re glad you enjoyed your stay overall. We’re sorry the cabin did not meet expectations on cleanliness. While mountain cabins can collect dust and pollen quickly, this is not our standard. We encourage guests to reach out during their stay so we can address concerns right away and improve the experience. We appreciate you reaching out about the fire pit—we were glad to replace it promptly—and would have happily taken care of any additional items, including dusting, had we known. Regarding construction, it has been completed on our street for quite some time, so we’re unsure what activity may have been observed. All surrounding homes are finished, with only a future cabin planned approximately 100 yards away. We appreciate your feedback as we continue improving for future guests.

Thank you for the great review – we’re thrilled you loved the house! About the pillows: They’re designer-chosen, higher-end down-alternative and intentionally on the firmer/supportive side (many guests love them, but pillows are very personal!). My wife actually travels with her own memory-foam pillow everywhere, so we totally get it – we recommend if you have a preference to bring pillows for future guest. Thanks again and hope to host you next time! 😊

Thank you for your feedback! To confirm, there is no construction active on any of the homes surrounding this property, so there should be no unexpected noise. The water park is 100% completed. Any construction is located toward the back of the neighborhood, with a staging area near the entrance, away from the home. For everyone’s safety, and in compliance with fire codes put in place after the 2016 fires, grills are located in front of the house rather than on the patio. This is a beautiful property with excellent amenities and location—we’re so glad you enjoyed your stay!

Thank you for your thoughtful feedback—we’re so glad you enjoyed the location and waterpark! I sincerely apologize for the inconvenience you experienced, especially with the delayed check-in and the condition of the hot tub and outdoor areas. I’ve since ordered a brand-new hot tub and cover to address these concerns. Unfortunately, I wasn’t aware of these issues during your stay, or I absolutely would have worked to resolve them right away. In the future, please don’t hesitate to reach out if anything isn’t right so we can address it as quickly as possible. Thank you again for staying with us—we truly appreciate it!

Future Guest: We supply two dish towels - if for some reason you do not have these upon arrival please let us know.