Selvanova Tortuga a Gated community by Blueplaya

This beautiful and lovely decorated 2 bedroom Condo is located in Selvanova Area, close to Plaza Americas in the local area of Playa del Carmen, just 10 minutes far from downtown and the Beach, is the perfect place to spent a nice vacation in Playa del Carmen. Perfect for families. Is a private community with all you need. The community has 6 pools with sunbed areas, Gym and kids club. Fully furnished and equipped, high speed 350 Mbps unllimited Wifi internet and washer and dryer Thanks for choose our property, we will be very happy to welcome you and make your Vacation a great experience! Please read this internal agreement properly We are looking forward to hosting you in our home! For the comfort and enjoyment of all guest (including yourself) we ask that you read through the listing entirely, including the house rules policies We will presume that you have read through all of this information by the time you check-in and if you have any doubt we will gladly answer all your questions. Is very important that you check all the property when you arrive and in case you find something damaged or broken let us know immediately so we can take it out of the inventory or fix it as soon as possible, if something is broken or damaged and you don`t report it on time it will be charged in your security deposit. Our concierge receive reports 24/7 by email or text and unless is an emergency all will be taking care on labor hours Monday to Saturday from 9 am to 6 pm. Holidays and Sunday`s office and maintenance service is closed. Please help us to provide you the service you deserve during your stay, we will be on top of all your needs as long as you let us know the issues on time. There will be no refunds for unused services, and in no circumstances will refund ever exceed the amount paid. Trip cancellation insurance is strongly recommended and can be obtained through your local travel agency. IMPORTANT ELECTRICITY (HYDRO) POLICY On weekly rentals 7 nights to 27 nights your have 21 kws of electricity included per night. On monthly rentals Electricity is not included and the cost per kw is 5.60 pesos each. THE ELECTRICITY EXCEED MUST BE PAID IN CASH OR CREDIT OR DEBIT CARD AT CHECK OUT. IS ALSO A MUST TO SHOW US YOUR ID AT CHECK IN WE NEED TO HAVE A PICTURE FOR OUR FILES. ALL YOUR PRIVATE INFORMATION IS PROTECTED AND WILL NOT BE SHARED. We are not responsible for external service providers, Water supply, electric company, gas company, pool cleaners, common áreas services and Internet and or Cable company may have technical problems that cause failures, we are not also responsible for noise of construction around the property, in any of those cases no refunds or free nights will be provided, we will do all in our hands to report the problem and have it solved if possible in less than 24 hours after get the report from guest. PARTY, LOUD MUSIC OR NOISE ARE FORBIDDEN 10 PM IS THE MAX HOUR TO HAVE GUEST AND NOISE INSIDE THE CONDOS AND IN COMMON AREAS IF THIS RULE IS NOT RESPECTED PENALTIES OF 100 USD OR MORE CAN BE APPLIED. SMOKING IN THE CONDOS IS FORBIDDEN TOO. EXTRA PEOPLE THAN REGISTERED AT CHECK IN CAN NOT STAY OVERNIGHT IN THE PROPERTY. HOUSE MANUAL The concierge will send you an email a few days prior your arrival to provide you the check in instructions and map location, please check your spam to check if the email gets there In the case that you arrive late night after 9 pm the concierge will provide you the instructions to get in and leave the keys in a lock box. ADITIONAL RULES Please take good care of all the things in the property. If somethings gets broken or damaged report it immediately with the Concierge Please avoid sit on the furniture and beds with wet suits or suntan, the cleaning cost can be charged to your deposit. (100 USD). If you have small kids that can have accidents in beds during night take provisions to protect the mattresses . Please avoid eating or drinking on sofas or beds. Please avoid using towels as floor mats or to take the oil/suntan of skin. When use the Air Conditioner close the windows and doors to maintain a good temperature so the compressor does not overwork, the ideal temperature to avoid exceed electricity is 24 or 25 degrees per equipment. Is not allowed to smoke inside the units Please avoid to light candles or incidences inside or without supervision Please avoid hang towels in the balconies most of the complex penalize for that. If you wash linens and towels please be aware to avoid wash them mixing colors and whites. Ask to the concierge where to put the garbage, do not put garbage outside doors usually there are trash bins in the parking areas or outside the properties. Thanks for helping us maintain our Property in the best condition. We really appreciate your help. GYMS, POOLS AND OTHER COMMON AREAS MAY HAVE RESTRICTION OF USAGE AND CAPACITY AT ANY MOMENT REGARDING HEALTH REGULATIONS AND BEING A GOVERNMENT RESTRICTION IS NOT IN OUR BEHALF SO NO REFUNDS OR COMPENSATION APPLIES IN THE CASE YOU CAN NOT USE THIS AREAS. Welcome to Playa del Carmen, our little paradise in Mexico. After you submit your request through this page one of our Agents will contact you to help you with any questions you may have and a Rental Lease with all our policies will be sent to you so you can complete your booking. Cancellation policies All holiday reservations, bookings and/or deposits are non-refundable. This includes Thanksgiving, Christmas, New Year`s and Easter week. Notice of cancellation must be made in writing to the booking agent. Charges depend on the length of time prior to departure date that we receive your cancellation. Payments of either deposits or payments in full are refundable when applicable
The cost of the Cleaning service detailed on the listing is for the Check out cleaning and Laundry. In the case we include mid cleanings during your stay you will be informed on your check in, this mid cleanings are a courtesy and can be cancelled any moment due COVID restrictions or any other internal reasons. In this case we are not obligated to perform them or give any refund for not being provided. When you rent through ABNB no security deposit is requested, but if you rent through any other plattform or direct with us a damage security deposit of 500 usd in cash is requested at check in.