Our experience at this rental was HORRIBLE!!! The pricey listing looked beautiful & promised 2 bathrooms & washer/dryers, but the reality was far from it.
Security:
The front doors couldn’t be locked! We spent 3 nights unable to secure the house, leaving passports, valuables, & our family vulnerable. Renting a place with broken locks is unacceptable & unsafe!!
Bathrooms:
The master bathroom was under RENOVATION (not disclosed in the listing!). It was unsafe & unusable except for a toilet & sink—no shower, unfinished floor, rough walls. For a family of 6, only having 1 tiny shower was unacceptable.
Laundry:
The washer/dryer didn’t work properly. Management said to "use cold water" due to no hot water, which didn’t clean mud from clothes. The dryer barely worked, requiring multiple cycles. Only 7 towels were provided for our week-long stay, with no way to clean them properly.
Supplies:
They didn’t provide enough basics. We ran out of toilet paper & paper towels on day 3. It took hours to get more, & they only delivered 4 rolls. At this price, we shouldn’t have had to ask for essentials.
Customer Service:
MGMT offered to "comp" us a dinner at a local burger joint(7 Brothers), HA, but ghosted us when we tried to accept! After the stay, the host ignored our messages requesting a fair discount despite the listing’s misrepresentation.
Bottom Line:
This rental was a huge letdown. Misrepresented, unsafe, lacking basics, & poorly managed. Don’t waste your money here!!!!!