We experienced several issues with the property during our stay, and despite reaching out to the host multiple times, our concerns were either not addressed or we received no response.First, we had an issue with the Wi-Fi and contacted the host right away. They responded by suggesting that it may not have been plugged in. We confirmed that it was plugged in, but we never received any further response. Wi-Fi was listed as an included amenity, but it was unavailable for the entire duration of our stay.Second, we messaged the host about the front gate, which appeared to be broken or off track. It was very difficult to open and close. Our message was never read, and we did not receive a response.Lastly, we contacted the host about issues with the upstairs bathroom in the main villa and the Sevilla suite bathroom. The water was either scorching hot or freezing cold, and it would sometimes shut off completely while showering. We asked for this to be looked at, but again, we received no response.Given the number of unresolved issues we experienced during our stay, including unavailable Wi-Fi, problems with the front gate, and ongoing bathroom water issues, we are requesting a refund or partial refund for the inconvenience and the amenities that were not provided as advertised.