Shagbark holiday lettings

To summarise our 10 day stay, arriving on the 8th September, I do not feel that the cabin and subsequent service/communication from the owners was worth the daily price that we were charged. The cabin is capable of sleeping 6 persons and there is insufficient day-to-day cutlery and crockery to fulfil that claim. There were 7 list items. Having read the reviews I knew that the owners would be responsive so I compiled a list of items that needed attention, Nancy stated that the items would be delivered either to the security gate or left on our doorstep. I responded stating that it didn’t matter as we could cope but she insisted that they would be delivered, and she would ley us know when to expect them. We waited for such notification, but nothing was received. The main issue was that the supply of water to the cabin failed early in the morning of September 11th before we had chance to shave/shower/toilet. We had no cell phone signal at the cabin and the cabin has no phone so I immediately messaged Nancy explaining our predicament. This was shortly after our communication about the 7 items. I messaged again. She never read these messages so we had to drive to the Security Gate and ask them to call. I did speak to Nancy about 11 a.m. that morning. We had to vacate the cabin as there were no toilet facilities and we would have to use public facilities. After some back-and-forth communication, later in the afternoon we were informed that their management company were dealing with an emergence in Gatlinburg and would get to us when they could. Frank explained how to reset the electric water pump located in the crawl space under the cabin. We returned to the cabin, and I entered the crawl space which was pitch black, very slippery under foot and full of cobwebs and eventually reset the pump. The rest of our stay was uneventful. We feel that the owners should compensate us for the issues that were raised to them and our lost vacation day. We have communicated with them, but now they have ceased to respond. It does not seem that we will get any refund/compensation/gesture of goodwill. When we checked out of the cabin, we left it as clean and tidy as we found it, we have photos to prove this. I based this review on our experience and the text communication in the messaging system which can be provided to support this review. I will leave it to you to read this review and decide whether the overall rating is appropriate and just.