We chose this property based on positive reviews, but our experience was extremely disappointing. The home initially appeared clean, but we quickly discovered hundreds of ants throughout the kitchen. We had to clean and disinfect food preparation surfaces before each use, yet the ants continued returning throughout our stay.The biggest issue was the home’s only bathroom. On Tuesday, the toilet stopped working. It was temporarily fixed, but only worked for one or two flushes before failing again. We were told the septic tank would be emptied Wednesday, but it wasn’t serviced until Thursday morning. Four adults were left with an essentially unusable toilet for nearly two days, forcing us to leave the property to use public restrooms.We were also told maintenance might enter the home while we were away. Because our two dogs were inside, we requested that no one enter unless we were present. The host argued about that before ultimately honoring our wish.After our stay, we respectfully requested a partial refund. Instead of acknowledging the inconvenience, the owner responded with inaccurate accusations, threatened additional fees and future booking restrictions, and delayed responding despite multiple requests from Vrbo. We have an open case with Vrbo since the owner has made no meaningful effort to resolve the issues. Maintenance issues can happen in any rental, but the lack of timely resolution and unprofessional post-stay responses made this a disappointing experience.