Private Pool 4BR Home for 8 Near Houston and NRG

I take cleanliness concerns seriously, and this does not match the condition of the home before check-in. My cleaners document the property with photos before each guest arrives, and the home was prepared and presented in clean condition prior to this stay. After checkout, I had the property inspected and found signs that food or other materials had been left behind in a way that likely attracted ants. Based on the condition documented before arrival, the findings after checkout, and the fact that no subsequent guests have reported similar issues, I do not believe this review fairly reflects the actual condition of the property. I believe the complaint was made to support a refund request rather than to accurately describe the stay.

Thank you for your feedback. I’m glad you found the communication, check-in process, and many of the recent upgrades to the home helpful during your stay. I was surprised by several of the concerns raised in this review. During our conversations after checkout, no photos or supporting evidence were provided for many of the items mentioned, including claims regarding clothing left in furniture and other cleanliness concerns. The home is professionally cleaned between stays, and we had specifically changed cleaning providers prior to your reservation to address concerns raised by previous guests. This is a privately owned vacation home and not a hotel, but we work hard to provide a clean, comfortable, and well-maintained experience for our guests. Had these issues been reported with photos during the stay, we would have been happy to address them immediately. We appreciate the feedback and will continue making improvements to ensure future guests have a great experience.