DO NOT BOOK THIS PROPERTY OR ANY OWNED BY THE PROPERTY MANAGER. We were there less than 20 minutes before we left.The house is in a very rough area, and the back sliding door didn't lock — it was "secured" with a piece of wood wedged into the track. We did not feel safe staying there with the door in that condition. When we raised it, the owner admitted right away that he knew the door was being held shut with wood and immediately tried to move us to one of his other properties instead. That tells you everything about how this place is maintained — he knew, and he rented it anyway.The listing was for a full, private house. It is not. The property has clearly been split into two units, and we could hear the person next door playing video games through the wall. That is not what we paid for.When I contacted Vrbo for a refund, they refused, repeatedly saying I didn't have "sufficient proof" — even though the owner himself acknowledged the door problem on the spot. I didn't stop to photograph a broken door before getting my family out of a house we didn't feel safe in, and Vrbo used that against me.I would never book this property, any of this owner's other listings, or through Vrbo again after how this was handled.