Luxe Cenote Penthouse | Private Roof & Pool | BBQ

Welcome to MayanKey’s elevated penthouse retreat in Tulum, thoughtfully designed with boho-chic touches and warm natural textures. This stylish 1-bedroom home features a king suite with ensuite bath, a queen-size sofa bed in the living area, and a fully equipped kitchen. The open living space flows onto a private balcony, while the exclusive rooftop offers a jetted plunge pool and BBQ — perfect for sun-soaked afternoons or relaxed evenings under the stars.
As a guest at Xalet Tulum, you’ll have full access to your private condo along with a variety of thoughtfully designed shared spaces throughout the complex.

⭐ Shared Building Amenities
• Rooftop shared pool, jetted plunge pools, fire pits, and lounge areas
• Hidden natural cenote with surrounding sun beds, loungers, and shaded seating
• Swim-up pools on the ground level
• Fully equipped gym with cardio and weight training machines
• Co-working area with high-speed Wi-Fi for remote work
• Pool table, hammocks, and casual lounge spots for relaxation
• Zen garden and yoga/meditation area
• Elevators for easy access to all levels
• 24/7 front desk and security staff on site
• Free on-site parking, including underground garage with elevator access

Everything you need for comfort, wellness, and connection is right here at Xalet Tulum.

Please note: A sauna is also located within the complex, but it is currently out of service due to an issue with the local power company. We’ll update this as soon as it’s resolved.

➡️ Guest Communication
We’re here to make your stay smooth and enjoyable. Our team is available to assist you between 9:00 AM and 5:00 PM, and we aim to respond to all messages promptly during these hours.

➡️ Emergency Support (After Hours)
For urgent issues outside of regular hours—such as lost keys, major maintenance problems (plumbing/electrical), or safety concerns—you’ll receive an emergency contact number at check-in.
Please note: this number is strictly for emergencies only.

➡️ Non-Urgent Requests After Hours
If you message us after 5:00 PM about a non-urgent matter, we’ll get back to you first thing the next morning. Thanks for your understanding!

If there’s anything you need to enhance your stay, don’t hesitate to reach out.
We’re happy to help!

Tulum is where jungle meets sea - a magical blend of natural beauty, bohemian spirit, and eco-conscious living. Whether you're here for beach days, yoga, ancient ruins, or jungle adventures, Tulum has something for every traveler.

Explore by bike, swim in crystal-clear cenotes, dine on fresh local cuisine, and enjoy curated experiences through our trusted concierge partner - like private yoga, beach club access, or guided tours.

⭐ What to Expect Nearby:
• Boho Vibes & Eco Spirit – A creative, wellness-focused community of locals and expats
• Yoga & Wellness – Studios, retreats, spas, and private sessions at your unit
• Nature & Beaches – Cenotes, biosphere reserves, white-sand beaches & jungle trails
• Food & Drink – From tacos to fine dining, all with fresh, local flair
• Nightlife & Shopping – Chic bars, artisan boutiques, and music under the stars
• Safety – Tulum is generally safe; just keep valuables secure and stay aware

We’re happy to help you plan the perfect stay!

⭐ Good to Know Before You Book
Welcome to your stay at Xalet Tulum — a modern retreat surrounded by nature, featuring a cenote-style laguna, gym, rooftop with lounge area, jacuzzis, and peaceful outdoor spaces. Whether you’re here to unwind, explore the magic of Tulum, or work remotely, we’re here to make your experience exceptional.

Our trusted concierge partner can assist with extras such as airport transfers, private chefs, in-home massages, birthday surprises, beach club reservations, and tours. Please note: These services are provided by a third party and are not affiliated with your Airbnb booking, so we kindly ask that you don’t mention them in your review.

You’ll be staying in a prime location between La Veleta and Aldea Zama, giving you the best of both worlds: walkable access to cafés, restaurants, and yoga studios, plus quick routes to downtown and the beach.

⭐ Heads-up:
• The BBQ grill is for charcoal use only. Charcoal is not provided, but can be easily purchased at the nearby supermarket.
• Shared amenities (pool, gym, elevators, etc.) are managed by the building and may occasionally close for maintenance.
• There is a sauna on the property, but it is currently out of service due to issues with the local power company (CFE).
• There is active construction at the back of the property as the development is being extended. This can cause some noise during the day Monday to Saturday, 8 AM – 5 PM. Depending on your unit, this may not affect you much (front units are barely impacted). Feel free to check with us if you have any questions or concerns.
• Tulum is still a developing town and short, unscheduled power outages can occur. They’re usually brief and resolved quickly, but we’ll always do what we can to keep you comfortable if one happens during your stay.
• Wi-Fi is generally very reliable. If you ever notice slow or no connection, let us know right away so our tech team can help resolve it.
• Water pressure and temperature may fluctuate from time to time — this is normal in Tulum. If you experience anything unusual, just let us know and we’ll do our best to fix it quickly.
• While the unit is regularly cleaned and fumigated, tropical insects can sometimes make an appearance — a normal part of life in this climate.

We’re just a message away if you need anything. Thanks for choosing us — we’re honored to host you in Tulum!

Welcome to Our Home!
We’re excited to host you and want to ensure a smooth, relaxing stay. Please review the guidelines below to help keep things easy and enjoyable for everyone.

➡️ Arrival & Access
• Check-in: After 3:00 PM
• Check-out: By 11:00 AM (Late check-outs need to be requested in advance and are subject to availability!)
• Use the Google Maps link and directions provided inside your guest portal for accurate navigation. Other apps may cause delays or misrouting.
• Only the primary guest may hold keys or access codes—do not share or duplicate them.

➡️ Conduct & Respect
• Quiet hours: 10:00 PM – 8:00 AM. Please respect your neighbors.
• No parties or unregistered guests. Let us know in advance if you’re expecting visitors.
• No smoking or vaping indoors. A fine of up to $200 USD applies if violated.
• Pets are not permitted unless approved in writing before your stay.

➡️ Cleanliness & Property Care
• Please don’t move any of the furniture.
• Avoid using white towels for makeup removal.
• If there are any breakages, damages, or an excessive mess beyond what’s considered normal use, a cleaning or repair fee may apply. Please just let us know if anything happens.

➡️ Utilities & Services
• Help us conserve energy: Turn off A/C and lights when you’re not in the unit.
• Use your own logins for streaming services. Please don’t purchase additional content and remember to log out before checkout.
• Our unit contains a digital inventory—missing or damaged items may result in replacement charges.

➡️ Restricted Areas & On-Site Policies
• Private or storage areas are off-limits.
• If your building has security or a front desk, please follow their instructions. Each complex has its own set of rules, which we don’t personally create. If you're unsure about anything, check with the front desk or feel free to ask us directly—we’re happy to clarify.

➡️ Rooftop BBQ
• The BBQ grill is for charcoal use only. Charcoal is not provided, but can be easily purchased at the nearby supermarket.

Thank you for your care and cooperation.
If you need anything during your stay, don’t hesitate to reach out—we’re always here to help!

The MayanKey Team

➡️ DIRECTIONS TO XALET TULUM

Whether you're arriving from Cancun International Airport or the new Tulum International Airport, follow the steps below to reach your unit easily and without confusion:

✈️ From Cancun International Airport (CUN)

1. Exit the Airport Toward Highway 307
After picking up your rental car or shuttle, follow signs for Carretera Cancun–Tulum (Highway 307) heading south.

2. Drive South on Highway 307
Continue for approximately 1.5 to 2 hours (about 120 km / 75 miles), depending on traffic.
You’ll pass Playa del Carmen and a few smaller towns.

3. Approach Tulum
As you enter town, look for the main intersection with a Super Aki supermarket on the corner. Turn left onto Avenida Coba.

4. Continue on Avenida Coba
Drive approximately 1 km down Avenida Coba. After passing the police station, slow down and look for the entrance to Xalet Tulum on the same side. You’ll notice large rocks spelling “XALET” and, for reference, a “muy mucho” store right next to the turn-in.


✈️ From Tulum International Airport (TQO)

1. Exit the Airport and Follow Highway 307
Exit the airport and follow Highway 307 north toward Tulum Town.

2. Drive North on Highway 307
Continue for about 25–30 minutes, depending on traffic. Once you reach the main intersection with the Super Aki supermarket, turn right onto Avenida Coba.

3. Follow Avenida Coba to Aldea Zama
Drive approximately 1 km along Avenida Coba. After passing the police station, look for the Xalet Tulum entrance on the same side, marked by rocks with “XALET” and the nearby “muy mucho” store.


➡️ Arrival & Self Check-In

• At the Gate: Stop at the security booth. The guard may request your name, QR code, unit number, and a photo ID. The QR code will be sent to you the night before or morning of your arrival.
• Parking: Once inside, you may use the underground parking garage. Choose any spot you like.
• Going to Your Unit: Head straight to your unit — no need to stop at the front desk. You’ll find a digital door lock. To unlock:
Wake the keypad by swiping your hand over the display. Enter the code provided in your guest portal (also sent via Airbnb message).
• Need Help? The front desk staff is avai