Frankfurt Studio 279: Your retreat near the main train station and exhibition grounds

Dear Angelique, Thank you so much for choosing us! It was a great pleasure to host you in our beautiful, modern, and centrally located apartment in Frankfurt. We would be truly delighted to welcome you back anytime — and we hope you felt right at home during your stay. Sending you our warmest regards from Frankfurt! Best wishes, BenDavid, Carlos and team.

Thank you for sharing your experience. First of all, we sincerely apologize for what happened. The situation you describe was the result of a human error made by a newly hired staff member who mistakenly gave your apartment key to another guest. This should never happen, and we fully understand how distressing and unsafe that must have felt. We immediately addressed the issue internally and ensured that this error will not be repeated. We would also like to clarify a few points: • We did not refuse your refund — the reimbursement was processed. • VRBO did not open a formal investigation team regarding this matter. • VRBO offered you the option to remain in the apartment after the incident, which you understandably declined. Although this was an isolated mistake, it caused unnecessary stress and we take full responsibility for it. Over many years of hosting across multiple platforms, we have maintained excellent reviews and a strong record of guest satisfaction. We regret that this incident occurred and appreciate the opportunity to clarify the situation.