Ivy Street 7, Dicky Beach

Thank you for your lovely review! We’re so pleased to hear you enjoyed the home, the quiet location, and the convenience of being close to the beach and shops. It's truly a special part of the world! We also appreciate your feedback regarding the beds. We have updated our setup process and all bookings made after August 2025 now include beds fully made prior to arrival for added guest comfort and convenience. Unfortunately, your booking was made prior to this change so hopefully we can welcome you back and this will be the added comfort for your stay! Thank you again for highly recommending the property — we’d love to welcome you back again in the future!

Thank you so much for sharing this!—it means a lot. We’re really glad you chose our place for such a well deserved break, and it’s so nice to hear you had a wonderful stay! It sounds like you made the most of it despite the weather, and we’re so happy the house worked well for you and your family. The deck, pool, and games are definitely favourites, so it’s great to hear your granddaughters enjoyed them too. And of course, we love that your fur baby felt right at home and had a great time at the dog beach! Please don’t worry at all about the dog hair—that’s all part of travelling with pets and we’re always happy to host them. That said, we really appreciate the note about the vacuum and we did actually find this in the garage after your departure. Your kind words about the home, location, and even the neighbours really mean a lot to us. Thank you again for the recommendation—it was a genuine pleasure having you stay, and we can't wait to welcome you back 😊 Regards, Olivia - Holiday Caloundra

Thank you for taking the time to leave a review — we do appreciate the 4 stars. However, I’d like to clarify a few points for the benefit of future guests who may read your feedback. Throughout your booking and stay, we provided prompt and helpful communication. On your check-in day, I personally spoke with you when you arrived to collect the keys and were unsure about the check-in process (specifically the lockbox codes). As discussed, your check-in email had been sent in advance, and you acknowledged during our call that you had not read it in full. I also returned your call within 30 seconds of the missed call. Another guest collecting keys at the same time mentioned their email had gone to their junk folder — something that can occasionally happen. We always recommend checking spam or junk folders just in case. That said, the check-in instructions are clearly outlined in the confirmation email. Regarding linen, the property description clearly states: “Linen Included – this property comes supplied with all linen, but the beds are not made.” We make every effort to provide accurate and transparent information at the time of booking, and unfortunately, we can’t be responsible if key details are overlooked. We’re always happy to assist and are pleased we could respond promptly during your stay. Thank you again for your feedback.