The unit itself was fine and in generally good condition; however, our experience with the host and property management company was disappointing. Upon arrival, the private hot tub, advertised as a key feature, was not working. The water temperature was approximately 65 degrees despite being set to 104. We contacted the host and were told a technician would come the following day.The hot tub was repaired the next day and worked properly. Four people in our group used it for about 45 minutes and followed all posted instructions when closing it. We did not eat or drink in the hot tub and took care to leave it in appropriate condition.After checkout the next morning, we were charged a 75 hot tub cleaning fee for allegedly leaving the tub in poor condition. This charge felt unwarranted given the minimal and responsible use. When we reached out to dispute the fee, we were told the tub was working fine when the technician arrived and that it was dirty after checkout, which contradicted our experience, as the tub was not functional our first night.We felt the fee may have been related to requesting maintenance rather than the actual condition of the tub. A phone call to discuss this further was promised but never occurred, and multiple follow-up attempts have gone unanswered. While the unit itself was acceptable, the lack of communication and poor customer service significantly impacted our stay.
