My family has been traveling to Sunriver and staying in different properties for over 25 years, and this is the first time I’ve ever had to leave a review like this one. The summary is simple; the all-around rental experience was painfully disappointing – from the unacceptably dirty accommodations to the way Meredith Lodging neglected their duty to provide reasonable solutions to our issues and their failure to communicate with us once things went sideways.
When we arrived the front walkway to the door was littered with wrappers, cigarette butts, and pine needles. I can’t say for certain butt it didn’t seem like the front was looked after in the least, and it goes without saying our first impression was not positive. Heading inside it didn’t get any better. It was dirty. Built-up grime, clumps of hair from guests-past in the bathroom, even dog hair in the master although this is labeled as pet-free and dust in every nook, and cranny throughout. Enough so we could write our names on top of the undersized fridge, the shelves, and the light fixtures. The kitchen drawers had visible dirt clumped in the corners and cupboards were so filthy we stowed our food on the counter instead.
The general feeling was that any attention paid to the property was simply surface level, and even though the listing passionately speaks to a heightened level of cleanliness this was all window dressing. What they promised was not our experience.
Bottom line, there was an overwhelming sense of neglect of the property, from the Meredith staff and a disrespect for guests that I couldn’t let go unaddressed. Maybe we were just unlucky, caught them during a tough time, but for a company that has one job – to create memorable, positive experiences for guests so they become promoters of their properties and return visitors, Meredith has done quite the opposite.
A level of trust must exist for these things to work. A trust that the property is clean, things are as they say they are in the listing, and when things go wrong, someone is there to see the issue through to the end. And they must trust we’ll pay. Well, at least I did my part.