Deluxe Laguna Hills Home w/ Outdoor Oasis!

Hi there, the homeowner has asked us to share this response: Apologies for not providing shampoo or body wash during your stay. I had assumed guests preferred to bring their own. I keep the kitchen and bathrooms stocked with hand soap and will begin providing shampoo and body wash amenities as well. I would still like to encourage guests to bring any certain types of shampoo, body wash, soap, or other amenities they may prefer during their stay, as I know there can be sensitivities to ingredients. Thank you for your feedback, and I’m glad you enjoyed your time overall!

Thank you for your feedback. We're glad to hear you found the kitchen and common areas spacious, and we’re sorry to learn that some aspects of your stay did not meet expectations. We'd like to offer a bit of clarity for future guests:- The sound you mentioned was coming from a timer for the water heater, which made a light ticking noise during operation. That timer has since been removed to ensure a quieter experience.- The HVAC system is less than two years old and functions as designed. While the unit is located outside the bedroom wall—a common setup—we understand that sound sensitivity can vary, and we’re sorry for any disruption this caused.- The two twin mattresses are not standard thickness, and we appreciate your note and will take it into consideration as we look for ways to improve comfort for all guests.- As noted in the listing, the pool and spa are not heated, and we always strive to be transparent so guests can book with confidence.We truly value your comments and will continue making improvements to offer a relaxing and comfortable stay for all future guests.

From the owner: "Good Morning Helen, I'm sorry to hear it was "shocking" to realize there were security cameras on the exterior of the property, which is included in the description of the home in the listing and the same size font as everything else. We're as transparent as possible with guests regarding the security of our home. We've disclosed where the cameras are, what they're looking at (exterior entry points into the house), and what they're used for (ensuring there are no unauthorized entry's into the home, such as break-ins.) This is to maintain guest safety and protect the property. I apologize that the presence of cameras made you uncomfortable. You had covered the camera for two days before anyone realized it had been covered. All hotels have cameras to ensure guest safety and protect property. If you attempt to cover their cameras, you'd most likely be asked to leave. We did not ask you to leave, which we could have, but instead just asked you to uncover the camera. We tried to be very accommodating, but covering cameras can and will result in eviction should guests not adhere to the rules. Again, there are three cameras (1 at the front door, one on the side of the house, and 1 in the backyard.) The field of view of the cameras does not have any visibility into the interior of the home for privacy reasons. We vehemently respect and protect the privacy and safety of our guests. While I disagree with the 1-star rating because of your oversight of the presence of cameras on the property, we did our best to promptly address questions you had during your stay and would welcome you back anytime. Overall, I hope you enjoyed your stay and traveled home safely."