Dyer Family Escape - 20 Mi to Lake Michigan!

From the owner: "Thank you."

Hi April, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following: -Upon receiving your report, we immediately contacted Terminix for a thorough inspection. Subsequently, no evidence of bed bugs was found, and we promptly shared the proof with Evolve. Additionally, an exterminator visited the property post your stay and found no signs of pest activity. However, as a precautionary measure, the property was treated accordingly.-At Evolve, we prioritize guest feedback and meticulously review each case to ensure a fair resolution. Our records indicate that you were issued a refund, although we apologize for any inconvenience caused by any delay in its processing.We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.

Hi John, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We are so glad you enjoyed the home overall and the kitchen in particular - We apologize for any lack of communication regarding entering the property. The power had gone out and we needed to check the circuit breaker. I deeply apologize for the medication bottle being left - that was a complete mistake and was not intentional, however, we understand your concern - We also apologize for the smoke smell, which was left behind by the previous guests. They did not smoke inside only outside on the deck or in the front of the house but we do still apologize that any residual smell was left behind and hope this does not recur going forward on any future stays Thanks for your valuable feedback as we continue to improve for future guests!