Communication was received timely for home access. Entering was only difficult because the door was jammed. Upon arrival we noticed that the deck hadn't been cleared off in some time. Thick leaves and debris were everywhere, and we had to clean it before we could use it. We sat down to start the gas fire pit and noticed the propane tank was empty, and the ignitor switch was broken. Bulbs burnt out on the exterior of the property and several on the interior. The grill was not usable because it hadn't been cleaned out in a long time as well as the charcoal supply was too low. The railing was wobbly and not safe around the patio. We had to scrub most of the pans before we could use them as they had burnt on crud. Water jug was 1/4 full when we arrived, and no water jugs were available. Broken lamps with tape on them, ripped sheets that were really old and thin. We laughed at the toilet paper as it had to have been 1/2 ply. Crazy. Kayak had a broken paddle; we tried to fix it but couldn't. I got cuts on my heels because the carpet nails were showing on the stairs to the bathroom. The frustrations just kept mounting. The owner was kind and expressed that they had experienced some situations personally as well as with property staff that have cause some oversight and she did offer a small discount to us. The owner's husband was extremely rude when we called to ask if there was another propane tank on the property that we could use. He said, I can't help you so you can deal with it or leave, and I will give you a refund. I was shocked to say the least, we had just driven 6 hours and expected the amenities listed to be available. I don't think that was too much to assume. I do hope the owners can get the items in question handled, if so, the property would be a wonderful place to stay. The view is beautiful. The walk down to the lake is extremely steep and even the young ones struggled to get up and down. FYI if you have older family members. Praying that the owners have success for future renters.