Cozy Deadwood Escape < 1 Mi to Dtwn & Casinos

From the Owner: "Thank you for your feedback. As noted in the listing, this is a basement unit without a private thermostat, which is reflected in the rental price. We believe it offers great value for the amount of space provided. Had you reached out during your stay, we would’ve been happy to assist with adjusting the temperature or directing you to the extra linens and blankets.The unit stays naturally cool, but we also provide space heaters, additional blankets, and a gas fireplace that gives off excellent heat to ensure guest comfort. We always appreciate hearing from guests so we can address any concerns in real time."

Hi Cole, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: -"We want to emphasize that the property profile does include information about the stairs. Given the historic charm of the town and the house, it's not uncommon for the stairs to creak. -Transparency is crucial to us, and we make every effort to ensure our guests are well-informed throughout the booking process. This includes providing a comprehensive breakdown of all rates and fees before reservations are confirmed. Your comfort and satisfaction are important to us, and we appreciate your feedback. -Our Evolve team is always here to answer any questions prior to check-in. However, for any issues that arise during your stay, we refer guests to their local contact. Although the homeowner didn't hear from you during your stay, they are always ready to promptly address any concerns if guests reach out. -Regarding parking, we haven't received any previous reports of concerns. We do provide a parking diagram in a frame with pictures, clearly indicating where each unit's parking is located. Once again, thank you for your valuable feedback. We appreciate your understanding, and we hope that you had an overall enjoyable stay.”

Lois, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: Thanks for letting us know about your stay. We're disappointed that your stay did not go as smoothly as would have liked. -We take guest transparency seriously and do note a disclaimer regarding both sets of stairs on our listing. We encourage guests to thoroughly review the listing to find the right space for their needs. -Our listing photos also do not show any chairs available to sit outside and we apologize if you were expecting them. -You are right that there is no heat at the property other than the portable heater and gas fireplace. This is noted on our listing. -Regarding the kitchen amenities, we provide the basics necessary for a short-term vacation rental, and we regret if they did accommodate you. -We're sorry if the parking information caused any confusion. Our top unit is another vacation rental and the parking is shared between both places so we cannot guarantee two parking spaces will be available, only one. We're glad that you were able to use both spaces during your stay and we'll make this more clear in our listing description. We appreciate your feedback so we can continue to improve and provide better stays moving forward.

From the Owner: "Thank you for your feedback. I'm sorry to hear that your stay didn’t fully meet your expectations.Our unit is an authentic mid-century modern space, and we intentionally preserved its original features, including the cabinets and oven, which are fully functional and user-friendly. Many guests appreciate the charm and character these elements bring, but I understand that style preferences can vary.The unit is clearly listed as a basement apartment, which naturally tends to be cooler than upper floors, especially in historic homes like those found in Deadwood. That said, we do provide extra blankets (two of which were available in the dresser), portable heaters, and a fully functioning gas fireplace, all to ensure guest comfort.As for your concern about noise from the upstairs guests, I appreciate you bringing it to my attention. I reached out to them immediately, and they were very understanding and respectful for the remainder of your stay, as you noted at the time.Deadwood is proud of its history, and many of the homes here are older, with all the charm, and occasional creaks that come with that. We do our best to balance that historic character with comfort, and we always welcome feedback to improve.Thank you again for staying with us."