Waterfront Resort-Style Living at Glenelg Beach

Thank you for your feedback, and I’m genuinely sorry to hear that we didn’t meet your expectations during your stay. Regarding the cleanliness and condition of the apartment, I’m disappointed that the apartment did not meet our usual high standards. We take cleanliness very seriously and offer a 24-hour cleaning guarantee upon check in to address any concerns promptly. Unfortunately, this is the first time we’ve been made aware of these issues, and I regret not having the opportunity to resolve them for you during your stay. To clarify, the cracks in the basin are superficial and do not impact its functionality. However, I understand how this might have affected your perception of the space. As for pool towels, we do mention in our check-in message that pool and beach towels are not provided and recommend packing your own if needed. Perhaps this detail was missed, and I’ll look at ways to make this information more prominent to avoid future confusion. Thank you again for your feedback, which helps us continue to improve. I hope we have the opportunity to welcome you back in the future to provide the exceptional experience we’re known for.