Unfortunately, the experience did not meet an acceptable standard, especially given the nightly rate of around 1100. Upon arrival, the grounds were unkept. We had to clean the outdoor areas ourselves before hosting guests. Several maintenance issues also occurred. A broken bed left unusable for two nights, resulting in a guest sleeping on a mattress on the floor, and a leaking bathroom that forced us to use all available towels to clean up the water. After 3 phone calls trying to address this and 2 days passing it wasn’t until I drove down to the office to speak to someone in person. I wonder how long this would have gone on before being addressed?Additional problems included a broken door handle on the sliding door near pool, faulty TV remote batteries causing us to constantly swap the batteries to use the TVs, non-functioning waterfalls and fountains and pool lights, and a detached skirting board in the garage. The main TV did not connect to the internet so our large group was unable to all watch a movie together. The main material lounge suite was quite dirty and needs professional steam cleaning. Given the premium price, this condition was not acceptable.