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Krystal Grand Cancun All Inclusive

Luxury hotel on the beach, with 3 outdoor pools

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Photo gallery for Krystal Grand Cancun All Inclusive

Aerial view
Beach
Breakfast area
View from room
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Rooms & beds

Spaces

Balcony
Garden

View all photos for Altitude Suite

Room

Altitude Suite

  • 549 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Oceanfront

Room

Deluxe Room, Oceanfront

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Suite Ocean Front

Room

Altitude Suite Ocean Front

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Located in Zona Hotelera, a neighbourhood in Cancun, Krystal Grand Cancun All Inclusive is in the entertainment district and on the beach. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. Travelling with kids? Don't miss Ventura Park Cancun and Xoximilco. Scuba diving, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪Forum Beach Club - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Grand Cancun All Inclusive offers 395 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Reflect has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish
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Amenities

Pool
All-inclusive
Spa
Parking included
Free WiFi
Restaurant

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before noon
default

Pets

No pets allowed

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Valet parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Krystal Grand Cancun All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is in the entertainment district, just steps away from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Krystal Grand Cancun All Inclusive Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 401 out of 1001 reviews
Rating 8 - Good. 310 out of 1001 reviews
Rating 6 - Okay. 144 out of 1001 reviews
Rating 4 - Poor. 86 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to the little town where all the bars and shopping is available
Stayed 5 nights in Mar 2025

4/10 Poor

ADRIANA

Disliked: Property conditions & facilities
I was deceived by the review videos I watched. The only great thing about this property would be how beautiful the beach is! After a long flight, arriving to the hotel they only had two people checking in all the new visitors. Once you complete the check in, there are associates behind you ready to suck you in into a buying scheme. They say it’s just to give you a map of the facility but it ends up being that PLUS wanting to sell you a room for the new hotel next door. During my stay, there was only 2 elevators working. Mind you, there’s 14 floors at the Krystal Grand. I made it aware to a handful of employees and they stated someone was coming in the next day to fix it. I was there for 4 days and never was fixed. It is not air conditioned, so it is always hot in the elevators and in the main lobby. Trying to make reservations to the 3 restaurants they have was impossible. Had to get management involved and he made sure I had reservation for one of them. The smell of sewage was unbearable when showering and in certain places in the main lobby. Once leaving, everyone who had rented a vehicle noticed there was paint splatter all over the vehicles. Employees were aware of it but didn’t act apologetic at all. They stated “ the hotel was not responsible for any damage as they allowed us to park there for free so it was not on them”. Even though, their workers were the ones painting on their hotel. I will never stay at any Krystal hotels ever again.Spend your money elsewhere!
Stayed 3 nights in Feb 2025

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Olalekan

Stayed 3 nights in Feb 2025

4/10 Poor

Jimena

Disliked: Staff & service, property conditions & facilities, room comfort

No lo recomiendo en lo absoluto

El hotel esta muy descuidado, de los 4 elevadores que tiene solo servía uno y sonaba horrible. Era un caos subir y estábamos en el piso 14. El cuarto se veía muy descuidado también, las sillas estaban manchadas y las persianas estaban sucias y el baño olía a caño. No hay lugares suficientes donde sentarse / acostarse en la aberca; son muy pocos a comparación de la gente que esta hospedada. En la playa pasa lo mismo y peor aún tienen palapas y camas que cobran aparte y mínimo te piden una botella. De all inclusive no tiene nada, no pierdan su dinero. NO lo recomiendo en lo absoluto.
Stayed 4 nights in Feb 2025

10/10 Excellent

agueda nallely

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Buena limpieza, trato de personal regular, bien ubicado
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

8/10 Good

RHETT

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

andre

Disliked: Staff & service, property conditions & facilities, room comfort

Would not return

Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
Stayed 2 nights in Jan 2019

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service
The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
Stayed 6 nights in Apr 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time stay

I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Decent hotel, horrible staff

We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
Stayed 5 nights in Mar 2019

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay
Stayed 6 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Esta bonito el hotel en general la vista al mar es preciosa la playa es publica por lo que esta sucia y no habia gente del hotel ni salvavidas a pesar de qu habia bandera roja y lo peor la alberca no esta climatizada por lo qu en esta epoca del año esta muy fria el agua en la alberca
Stayed 1 night in Feb 2019

8/10 Good

Sara, Buenos aires Argentina

Liked: Cleanliness
Disliked: Staff & service
No hay buena administración de reposeras Muy molestos los vendedores de exclusiones
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The ocean view. The pool area was nice. It is honestly a struggle to even come up with 50 words stating what I liked.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible, lots of limitations, Always had to make reservations to get into any restaurant, when ordering Room service was not able to order wine up to Room even though I was not paying for the all inclusive and was paying all a cart.
Stayed 8 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

ビーチ、眺めは◎

ホテルの構造が円柱吹き抜けなせいもあってか、上の階でしたが1階の騒音が部屋にも聞こえてきていて、深夜まで騒がしかった印象です。価格の割にコスパは悪い印象です。繁華街へのアクセスは良く、立地に関しては言うことなしです。オールインクルーシブにせずに過ごしたので、街中での食事など楽しめました。ビーチが南向きだったので他のエリアより波があまり高くなく過ごしやすかったです。ホテルゾーンの長く続くビーチが一望できるので眺めは最高です。。 チェックインの際に、「VIP対応」みたいな名のもとでグループホテルの紹介も兼ねた勧誘がありました。朝食が無料で付いてきたり、1万円分のチケットがもらえたりしますが、受けてしまうと時間がかなり取られるんだろうな～という印象です。時間が有り余っていて特典が欲しい人はいいですが、そうでなければ早いうちに断っちゃった方が得策です。
Stayed 4 nights in Feb 2019