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Aparthotel

Lotte The Residence

Aparthotel with a full-service spa, near West Lake

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Photo gallery for Lotte The Residence

Bathroom
Outdoor pool
Exterior
Room
Dining

Reviews

9.6 out of 10, Loved by Guests

Popular amenities

  • Bar
  • Dryer
  • Washer
  • Breakfast available
  • Kitchen
  • Pool
£98
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View in a map
54 Lieu Giai, Ba Dinh, Hanoi
  • Place, Lotte Center Hanoi
    ‪2 min walk‬
  • Place, Embassy of Japan
    ‪2 min walk‬
  • Place, West Lake
    ‪18 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Choose your unit

View all photos for 1 Bedroom Apartment

Bathroom

1 Bedroom Apartment

  • 689 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Room

2 Bedroom Apartment

  • 969 sq ft
  • 2 bedrooms
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for 1-Bedroom Family Apartment with 1 Queen and 2 Single Beds

Room

1-Bedroom Family Apartment with 1 Queen and 2 Single Beds

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About the area

Hanoi

Located in Ba Dinh, a neighbourhood in Hanoi, Lotte The Residence is in the entertainment district. Ho Chi Minh Mausoleum is a notable landmark, and the area's natural beauty can be seen at Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium.
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What's nearby

  • Lotte Center Hanoi - 2 min walk - 0.2 km
  • Embassy of Japan - 2 min walk - 0.2 km
  • Embassy of the Republic of Korea - 2 min walk - 0.2 km
  • Australian Embassy - 3 min walk - 0.3 km
  • West Lake - 18 min walk - 1.6 km

Getting around

  • Hanoi Railway Station - 12 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 31 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Pizza 4Ps Lotte Hanoi - ‬1 min walk
  • ‪Top of Hanoi - ‬1 min walk
  • ‪Lách Ca Lách Cách Lotte Center Liễu Giai - ‬1 min walk
  • ‪Cafe Promenade - ‬2 min walk

About this property

Lotte The Residence

Aparthotel with a full-service spa, near West Lake
This aparthotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Each apartment provides a kitchenette with a fridge, an oven, a stovetop and a microwave. Conveniences include a washer/dryer and a rice cooker, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
Lotte The Residence offers 258 air-conditioned accommodations with washers/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Hanoi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our prices include all fees. No hidden fees.

Amenities

Pool
Kitchen
Washing machine
Dryer
Parking included
Free WiFi

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately VND 450000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Does Lotte The Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Lotte The Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lotte The Residence?

Self-parking and valet parking are free at this property.

What time is check-in at Lotte The Residence?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte The Residence?

Checkout is at noon.

Where is Lotte The Residence located?

Located in Ba Dinh, this spa aparthotel is within 1 mile (2 km) of Embassy of the Republic of Korea and West Lake. Hoan Kiem Lake is 2.8 mi (4.6 km) away.

Lotte The Residence Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 119 out of 153 reviews
Rating 8 - Good. 29 out of 153 reviews
Rating 6 - Okay. 3 out of 153 reviews
Rating 4 - Poor. 1 out of 153 reviews
Rating 2 - Terrible. 1 out of 153 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

9.4/10

Communication

Reviews

10/10 Excellent

Anthonio Min

Liked: Cleanliness, property conditions & facilities, communication
Best hotel in Hanoi
Stayed 3 nights in Sep 2025

10/10 Excellent

Fasel

Liked: Room comfort, communication

Excellent rooms,

Great space, breakfast and service excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

Hiu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the Lotte Residence! Amazing staff. Great location. Lots of shops and dining options nearby. It’s my number one choice in Hanoi!
Stayed 2 nights in Mar 2025

10/10 Excellent

Hiu Fai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great space, amazingly helpful staff, easy access to grocery and food. My number 1 choice in Hanoi!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Ranson

Liked: Cleanliness, room comfort, communication

Great Urban View

Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Stayed 5 nights in Feb 2023

10/10 Excellent

HARUSHIGE

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was nice stay in Hanoi. I enjoyed very much.
Stayed 6 nights in Nov 2024

10/10 Excellent

Hiu Fai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wee Keong

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lots to do around and within
Stayed 3 nights in Mar 2024

10/10 Excellent

Hideo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent facility and good hospitality of the stuff. Beautiful view from the residence, and perfect location to stay. It was amazing experience.
Stayed 7 nights in Sep 2023

10/10 Excellent

Hiu Fai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Wee Keong

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Hiu Fai

Liked: Cleanliness, property conditions & facilities, communication
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Stayed 7 nights in Sep 2023

10/10 Excellent

KEN

Liked: Cleanliness, amenities, property conditions & facilities, communication
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
Stayed 2 nights in Mar 2023

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Stayed 2 nights in Oct 2023

8/10 Good

Roger

Liked: Cleanliness, amenities, property conditions & facilities
English Language is still limited but they got the job done. Room was good.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hard to fault!

Professional check in and check out, friendly smiles. Amazingly spacious 'room' mini apartment easy access from ground floor, lobby floor 38, shopping mall in complex you do not have to go out if you don't want too! Awesome gym and pool Great alternative to the hotel next door.
Stayed 2 nights in Jul 2018

10/10 Excellent

Peng Guan

Liked: Cleanliness, room comfort, communication

Will choose again if prices does not increase.

Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Best accommodation in Hanoi

Every aspect of the accommodation was wonderful. By far the most clean place that I’ve ever stayed in Hanoi. Spacious area, staff’s professional service, and lot of things to check out near by. I will definitely stay here again next time I visit Hanoi. However, I felt bad for the staffs at the reception area. Currently, the residence is going through a renovation so they are temporarily using the first floor as the reception (originally the reception is on the 38th floor). But the first floor is also having constructions and I was afraid the noise will stress out the staffs.
Stayed 4 nights in Aug 2023

10/10 Excellent

MASAYOSHI

Liked: Cleanliness, room comfort, communication
全般的に評価は高いホテルでした。寝室のベット近くにコンセントがないことと浴槽のお湯の温度が上がらなかったことが唯一残念だったところです。
Stayed 2 nights in Sep 2025

10/10 Excellent

Anthonio Min

Liked: Cleanliness, property conditions & facilities, communication
Best hotel in Hanoi
Stayed 2 nights in Sep 2025

10/10 Excellent

AKIHIKO

Liked: Cleanliness, amenities, property conditions & facilities, communication
高層階に部屋を用意していただき素晴らしい眺望でした。レジデンスなのでホテルとは少し雰囲気が違って部屋に調理器具などなんでも揃っています。とても充実していました。また泊まりたいです。日本人街がそばなのでとてもいいです。
Stayed 2 nights in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

시설은 좋으나 한식은 별로..

전반적으로 깨끗하고 시설 좋으며 직원 서비스도 조아요. 다만, 조식 메뉴중 한식은 너무 별로입니다. 가격도 별로이고 맛은 더더욱..맛있다는 분들은 아주 오랫만에 한식 드신분들이 아닐까? 하는 생각이 듭니다
Stayed 1 night in Jul 2025

8/10 Good

TOSHINORI

Liked: Cleanliness, room comfort, communication

快適です

洗濯機、冷蔵庫、台所も有って部屋はとても広くて快適です。
Stayed 2 nights in Jun 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities, communication
Excellent!
Stayed 9 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

河內最佳

整體还是非常好，但部分設施開始舊。早餐不太ok. 添好運已經是below standard。 63F 酒吧性价比也很低。
Stayed 3 nights in Feb 2025