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Ella Mount Heaven Hotel

Aparthotel in Ella with 2 restaurants and 3 indoor pools

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Garden
Balcony
Room
Breakfast area
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Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Breakfast available
  • Barbecue grill

Explore the area

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15th Mile Post, Wellawaya Road, Ella, Uva Province, 90090
  • Ella Rock
  • Nine Arches Bridge
    ‪5 min drive‬
  • Little Adam's Peak
    ‪6 min drive‬

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Room

Superior Double Room

  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Room

Superior Quadruple Room

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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Room

Deluxe Triple Room

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

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Room

Deluxe Double or Twin Room

  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the area

Ella

Ella is home to Ella Mount Heaven Hotel. Suwadivi Ayurveda Health Care and Uva Halpewaththa Tea Factory are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ravana Falls and Kital Ella Waterfall.

What's nearby

  • Nature Trail Ella - 3 min drive - 3.3 km
  • Suwadivi Ayurveda Health Care - 4 min drive - 3.3 km
  • Kinellan Tea Factory - 4 min drive - 4.4 km
  • Nine Arches Bridge - 5 min drive - 5.2 km
  • Little Adam's Peak - 6 min drive - 5.2 km

Getting around

  • Ella Railway Station - 12 min drive

Restaurants

  • ‪Chill Cafe - ‬4 min drive
  • ‪Barista - ‬3 min drive
  • ‪360 Ella - ‬4 min drive
  • ‪Starbeans Cafe - ‬4 min drive
  • ‪One Love - ‬4 min drive

About this property

Ella Mount Heaven Hotel

Aparthotel in Ella with 2 restaurants and 3 indoor pools
This smoke-free aparthotel features 2 restaurants, 3 indoor pools and a full-service spa. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site. Each apartment provides a dining area and a sitting area, plus free WiFi and a flat-screen TV. Room service, an electric kettle and free newspapers are among the other amenities available to guests.
Ella Mount Heaven Hotel offers 37 accommodations with free newspapers and an iron/ironing board. This individually furnished accommodation has separate dining areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. This Ella aparthotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is open daily.
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Amenities

Pool
Parking included
Free WiFi
Restaurant
Laundry
Spa

Policies

Check-in

Check-in start time: 11:30 AM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (25 December) Gala Dinner per adult: USD 12
  • Christmas Day (25 December) Gala Dinner per child: USD 8 (from 8 to 14 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 8 for adults and from USD 5 for children
  • Airport shuttle fee: USD 8000 per vehicle (one-way)
  • Airport shuttle fee per child: USD 4000 (one-way), (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Ella Mount Heaven Hotel have a pool?

Yes, this property has 3 Indoor pools and a children's pool.

Is Ella Mount Heaven Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ella Mount Heaven Hotel?

Valet parking is free at this property.

What time is check-in at Ella Mount Heaven Hotel?

Check-in start time: 11:30 AM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Ella Mount Heaven Hotel?

Checkout is at 11:00 AM.

Does Ella Mount Heaven Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 8000 per vehicle applies.

Where is Ella Mount Heaven Hotel located?

Situated in Ella, this spa aparthotel is within 3 miles (5 km) of Ravana Falls, Kital Ella Waterfall and Suwadivi Ayurveda Health Care. Nature Trail Ella and Kinellan Tea Factory are also within 3 miles (5 km).

Ella Mount Heaven Hotel Reviews

Reviews

5.4
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 1 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

5.6/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

3.0/10

Eco-friendliness

3.6/10

Communication

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Stayed 3 nights in Oct 2019

4/10 Poor

Susan

Disliked: Room comfort
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
Stayed 2 nights in Jan 2024

4/10 Poor

Chamila

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
Stayed 1 night in Feb 2024

2/10 Terrible

Mohamad

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Very dirty. Terribly dirty. Very old. Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged. We couldn't even shower. Wifi terrible. I am trying to file a claim on this property for misleading and showing wrong information while booking.
Stayed 1 night in Jul 2024

2/10 Terrible

Rahamat

Disliked: Cleanliness, room comfort, communication

Worst hotel in this universe

The worst hotel in the entire universe..toilet smelling..gave used soap wrapped in tissue, no fridge, no vanity, broken shower head, to go to toilet, have to cross wet shower floor, flies sitting all over breakfast food, no tissue, no face towel, no hand towel, reception did not talk, did not provide any information, asked bell boy about dinner, he said buffe, but when went to restaurant, no buffe..only fried rice and pasture..had to abandon the restaurant and went for dinner in the town. Booked for 2 night but had to change the hotel after 1 night..cannot stay in this horrible hotel..will ask hotels.com to refund my money..This hotel is worth nothing.
Stayed 2 nights in Nov 2024

6/10 Okay

Angela

Disliked: Cleanliness, communication

NEvER AGAIN

When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
Stayed 2 nights in Jan 2024

10/10 Excellent

Nina, Münstrr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Stayed 2 nights in Feb 2020

6/10 Okay

Angie Mui Gek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Stayed 1 night in Dec 2019

8/10 Good

Mohamed azeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Stayed 1 night in Nov 2019