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Aparthotel

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach

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Photo gallery for Crystal Bay on the Broadwater

Outdoor pool
Outdoor pool
Exterior
Balcony view
Reception
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Dryer
  • Washer
£106
includes taxes & fees
11 Aug - 12 Aug

Explore the area

Map
182 Marine Parade, Labrador, QLD, 4215
  • Surfers Paradise Beach
    ‪6 min drive‬
  • Sea World
    ‪6 min drive‬
  • Cavill Avenue
    ‪7 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Choose your unit

View all photos for Family Apartment, 1 Bedroom

Living area

Family Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Apartment, 3 Bedrooms

Living area

Deluxe Apartment, 3 Bedrooms

  • 1184 sq ft
  • 3 bedrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 2 Bedrooms, Garden View

Living area

Apartment, 2 Bedrooms, Garden View

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Traditional Apartment, 1 Bedroom

Living area

Traditional Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Apartment, 2 Bedrooms

Living area

Executive Apartment, 2 Bedrooms

  • 1184 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for 1 Bedroom Deluxe Apartment

Living area

1 Bedroom Deluxe Apartment

  • 990 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Economy Apartment, 1 Bedroom

Living area

Economy Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 775 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Apartment, 2 Bedrooms

Living area

Family Apartment, 2 Bedrooms

  • 775 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Room

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 1184 sq ft
  • 1 bedroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Two Bedroom Apartment

Private kitchen

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 775 sq ft
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Garden View

Living room

Apartment, 1 Bedroom, Garden View

  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Living area

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 2939 sq ft
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 3 Bedrooms

Living area

Apartment, 3 Bedrooms

  • 1173 sq ft
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

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About the area

Gold Coast

Located near the beach, Crystal Bay on the Broadwater is in Labrador, a neighbourhood in Gold Coast. Cavill Avenue and SkyPoint Observation Deck are notable landmarks, and travellers looking to shop may want to visit Chevron Renaissance and Robina Town Centre. Warner Bros. Movie World and Wet'n'Wild Gold Coast are not to be missed. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Broadwater Parklands - 15 min walk - 1.3 km
  • Surfers Paradise Beach - 6 min drive - 5.4 km
  • Sea World - 6 min drive - 5.7 km
  • Chevron Renaissance - 7 min drive - 6.1 km
  • Cavill Avenue - 7 min drive - 6.5 km

Getting around

  • Helensvale Station - 9 min drive
  • Cypress Avenue Station - 9 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Vinnie's Italian Restaurant - ‬6 min walk
  • ‪Papercup Coffee - ‬3 min walk
  • ‪Crust Gourmet Pizza Bar - ‬7 min walk
  • ‪Montezuma's - ‬8 min walk

About this property

Crystal Bay on the Broadwater

Aparthotel with free parking, in the vicinity of Surfers Paradise Beach
This smoke-free aparthotel features an outdoor pool, a fitness centre and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, laundry facilities and free newspapers. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a coffee/tea maker. Weekly housekeeping is available.
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool or hot tub without adult supervision.

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Amenities

Pool
Hot tub
Kitchen
Washer
Dryer
Parking included

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival at the property
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Renovations and closures

The following facilities or services will be unavailable from July 28 2025 to August 11 2025 (dates subject to change):
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night.
Cots (infant beds) are available for AUD 30.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the swimming pool or hot tub without adult supervision

Frequently asked questions

Does Crystal Bay on the Broadwater have a pool?

Yes, this property has an outdoor pool. The swimming pool will be unavailable from July 28 2025 until August 11 2025 (dates subject to change).

Is Crystal Bay on the Broadwater pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crystal Bay on the Broadwater?

Self-parking is free at this property.

What time is check-in at Crystal Bay on the Broadwater?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Crystal Bay on the Broadwater?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Does Crystal Bay on the Broadwater provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Crystal Bay on the Broadwater located?

Located in Labrador, this aparthotel is 2.9 mi (4.7 km) from Surfers Paradise Beach, and within 6 mi (10 km) of Chevron Renaissance and Cavill Avenue. SkyPoint Observation Deck and The Star Gold Coast are also within 6 mi (10 km).

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 456 out of 857 reviews
Rating 8 - Good. 308 out of 857 reviews
Rating 6 - Okay. 66 out of 857 reviews
Rating 4 - Poor. 18 out of 857 reviews
Rating 2 - Terrible. 9 out of 857 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

9.2/10

Communication

Reviews

10/10 Excellent

Wen

Liked: Cleanliness, amenities, property conditions & facilities
A comfortable stay
Stayed 2 nights in Jul 2025

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location is amazing!!!! Spacious rooms.
Stayed 1 night in Jul 2025

8/10 Good

Ben

Liked: Amenities, property conditions & facilities, communication
Beautiful views off the balcony! Only a one night stay so didn’t get to use the facilities - but close to food options and everything you would need. Was perfect for the price.
Stayed 1 night in Jul 2025

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet location
Stayed 1 night in Jun 2025

10/10 Excellent

Lynette

Liked: Cleanliness
Fabulous view, secure parking and location suited us perfectly. Would stay there again.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet area, nice view alone the beach, very nice staff at reception,
Stayed 3 nights in Apr 2025

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quite, close to Gold Coast Amenities, clean, Reception Staff are very helpful and lovely. A place we will stay again at and recommend.
Stayed 3 nights in Apr 2025

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view over the Broadwater towards Sea World . Apartment 401 (Deluxe) was spacious and well appointed
Stayed 3 nights in Jun 2025

10/10 Excellent

Tania

Liked: Amenities, property conditions & facilities, communication
Friendly, happy place. Will return
Stayed 3 nights in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed in a 2 bedroom apartment - lovely and clean, great views, good beds, overall really good. Staff were really nice and helpful. 😊
Stayed 1 night in May 2025

10/10 Excellent

Noela

Liked: Cleanliness, property conditions & facilities, communication
We enjoyed our brief stay here; staff were friendly and helpful, quiet location was great, 1 bed garden view on 2nd floor was spacious, well eqipped, and comfortable. We'll come back again, hopefully for a longer stay.
Stayed 1 night in May 2025

6/10 Okay

sabrina

Liked: Amenities
Apartment was run down and needs an upgrade. It is also quite small. But pool and amenities were great. It’s a super location, walking distance to restaurants and a stunning outlook of the bay. We travelled with 2 kids.
Stayed 3 nights in Jun 2025

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, comfortable well equipped. Exceptional security and parking availability.
Stayed 1 night in May 2025

10/10 Excellent

Kamal

Liked: Cleanliness, property conditions & facilities, communication
We stayed here for a whole week it was very nice and convenient location
Stayed 6 nights in Jan 2025

6/10 Okay

Sarah

Liked: Amenities, communication
Lovely view
Stayed 4 nights in May 2025

6/10 Okay

Steven

Disliked: Amenities, property conditions & facilities, communication
After hours check in was shocking. Arrived at 630pm and waited 30 minutes before I managed to get someone to answer the after hours call. Great location, and room had plenty of space. But appliances were old and broken, showers were old and broken. In general the place needs work.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, communication
We had a wonderful stay at Crystal Bay on the Broadwater, checkin was easy, the facilities were great and the staff efficient and helpful. We would definitely stay there again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kopae

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice,tidy, nice lounge, bedrooms ,kit hen, pool spa suna really goodclean,beautiful area and place, a wee bit outdated but for the price very affordable, best fir buck in surface
Stayed 1 night in May 2025

6/10 Okay

Annette

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was our 2nd stay at Crystal Bay in two years. We love the location, cleanliness and presentation of the apartments, also the place is mobility friendly. We have marked it down purely because the wifi was so unreliable. Traveling from another country we relied on wifi for communicating with family and friends and also for planning our sightseeing and venues for the days ahead. We were mostly unable to do this during our 8 day stay so it would be something we would seriously consider when planning any future visit to the GC.
Stayed 8 nights in Jul 2025

10/10 Excellent

Wendy

Liked: Property conditions & facilities, communication
Wonderful place to stay
Stayed 9 nights in Oct 2024

10/10 Excellent

Sumit

Liked: Cleanliness, property conditions & facilities, communication
Nice location, clean rooms
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Overlooking the beach, great views from the 3rd floor. All questions answered quickly, access was easy for shopping and restaurants and there was good parking in the basement and in the rear parking lot.
Stayed 16 nights in Mar 2025

10/10 Excellent

PAUL

Liked: Property conditions & facilities, communication
Excellent location, great view and well furnished room. Could have been cleaner thou. Would stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Colin

Liked: Cleanliness, amenities, room comfort, communication
Stayed here for business, great spot will definitely stay here again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff, very clean & tidy. Pool was terrific. Will stay again, such a quiet area.
Stayed 3 nights in Jan 2025