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Mstay Russell Court Hotel

Edwardian hotel in London

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Photo gallery for Mstay Russell Court Hotel

Living room
Breakfast buffet
Living room
Bathroom shower
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Russell Road, 9, London, ENG, W14 8JA
  • Olympia Conference and Exhibition Centre
    ‪1 min walk‬
  • Kensington High Street
    ‪2 min walk‬
  • Westfield London Shopping Centre
    ‪19 min walk‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Rooms & beds

Bedroom

2 Double Beds

Spaces

Number of living rooms

View all photos for Family

Living room

Family

  • 129 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin

Room

Twin

  • 182 sq ft
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double

Living room

Double

  • 182 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Deluxe

Room

Family Deluxe

  • 269 sq ft
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Single

Living room

Single

  • 108 sq ft
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple

Living room

Triple

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About the area

London

Located in Kensington, a neighbourhood in London, Mstay Russell Court Hotel is near a metro station. Marble Arch and Olympia Conference and Exhibition Centre are notable landmarks, and some of the area's popular attractions include Natural History Museum and London Eye. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall or Wimbledon Tennis Club.

What's nearby

  • Olympia Conference and Exhibition Centre - 1 min walk - 0.2 km
  • Kensington High Street - 2 min walk - 0.2 km
  • Westfield London Shopping Centre - 19 min walk - 1.6 km
  • Royal Albert Hall - 5 min drive - 3.0 km
  • Hyde Park - 5 min drive - 3.3 km

Getting around

  • Kensington (Olympia) Station - 3 min walk
  • West Kensington Underground Station - 13 min walk
  • Heathrow Airport (LHR) - 32 min drive

Restaurants

  • ‪Executive Lounge Hilton - ‬2 min walk
  • ‪Society Bar & Restaurant - ‬2 min walk
  • ‪Alounak - ‬5 min walk
  • ‪Warwick Arms - ‬6 min walk
  • ‪Coe’s Bakery - ‬6 min walk

About this property

Mstay Russell Court Hotel

Edwardian hotel in London
This smoke-free hotel features concierge services, dry cleaning and laundry facilities. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Mstay Russell Court Hotel offers 20 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. 19-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Italian, Latvian, Romanian, Russian, Spanish, Turkish
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Amenities

Free WiFi
Air conditioning
Laundry
Housekeeping

House Rules

Check in after 2:00 PM
Minimum age to rent: 18
Check out before 11:00 AM
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Mstay Russell Court Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Mstay Russell Court Hotel?

Check-in start time: 2:00 PM; check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Mstay Russell Court Hotel?

Checkout is at 11:00 AM.

Where is Mstay Russell Court Hotel located?

Located in Kensington, this hotel is steps away from Olympia Conference and Exhibition Centre and Kensington High Street. Westfield London Shopping Centre and Kensington Gardens are also within 1 mile (2 km). Kensington (Olympia) Station and Kensington (Olympia) Underground Station are within a 5-minute walk.

Mstay Russell Court Hotel Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 144 out of 428 reviews
Rating 8 - Good. 185 out of 428 reviews
Rating 6 - Okay. 71 out of 428 reviews
Rating 4 - Poor. 16 out of 428 reviews
Rating 2 - Terrible. 12 out of 428 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

10/10

Check-in

10/10

Communication

10/10

Location

10/10

Listing accuracy

Reviews

10/10 Excellent

Oltion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Like sleeping in an ashtray

Like sleeping in an ashtray. The room had clearly been smoked on and used by a smoker. I awoke with a sore throat each morning and could smell stale smoke constantly during my stay. I was telephoned had told to check in at another premises. Not too far away however I had a heavy bag and had already travelled a few hours. The advert shows a large breakfast offering. Ignore it there is none at all. The saving grace was the staff booking in who were very courteous and the 24 hour helpline who recharged my room key.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Awful.

Awful. Bed side lamps not working the from day one to five and the hotel only apologised and said they couldn’t do anything about it, so we had to use the main lights and keep getting up and walking to the otherwise of the room to switch on and off. The shower blocked and over flooded the bathroom on the third night, and no help was available as reception closes at 5PM the middle of the night helpline suggested we pour hot water down it with a kettle... - to an already over flooded shower and sink hole. We awaited a response from the hotel and didn’t receive anything until the day we checked out (we had to contact them) in which they offered a later check out time which we accorded but felt it wasn’t enough considering we were up until 3AM ensuring the flooded shower water didn’t enter the main room and then we locked ourselves out due to scavenging the hotel for towels or anything of use to dry with. The compensation was awful and we haven’t received any at all, and we’re threatened to leave or risk losing our security deposit, because we felt a 3PM check out wasn’t enough - (we checked out at 1PM, 1 hour after the checkout time of 12PM). Awful experience and won’t be booking again.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good! Clean and tidy overall. But it was a shame there no one at the reception for little enquiries. Plus no way to heat up your food!
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We loved the area, and the commodities inside the hotel room. Mini fridge abs microwave meant being able to purchase food to use instead of buying out. The room was spacious, clean abs couple friendly. Cons: skirting boards were all broken and unstuck from the wall which adds worry considering a deposit is required in case of damages (what if they think I did it) kind of worry; a light bulb was also damaged on one side of the bed (personal lamp), room cleaning service was also not fixed, as it was anyway we’re between 12PM and 2PM.
Stayed 2 nights in Mar 2021

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Hari

Disliked: Staff & service

Don’t expect good service

The place was okay, However the staff were not polite or friendly.
Stayed 1 night in Mar 2020

6/10 Okay

Larraine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was tiny, ok for one person for one night but otherwise would be difficult.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Traveling solo for a weekend in London. Great location, very clean room and service. the room (double bedroom) has no space, it is a small room with clever ideas to make it a bit comfortable.
Stayed 1 night in Feb 2020

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very nice and clean room with wc and shower. Reception staff friendly and helpful. Recommended if you fancy a nice spot in central London.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
The bedroom, although clean was very small The dining area for breakfast was also small and quite claustrophobic The hot food was not very hot although there was a reasonable selection
Stayed 2 nights in Feb 2020

8/10 Good

Maresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for Olympia Trade Fairs. Clean, quiet and comfortable.
Stayed 1 night in Jan 2020

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value stay in lovely room

Room was clean, comfortable, relatively quiet and very warm. En-suite shower room was clean and modern. Toiletries, and hair dryer provided. Bed and towels changed daily. Kettle, tea bags selection, coffee etc supplied. Breakfast was basic, self service. Bread to toast, cereal, boiled eggs, yogurt and apples plus tea or coffee served to you. Adequate but I probably wouldn’t bother with the breakfast again. Many cafes close by were breakfast could be bought. Overall a lovely stay and would definitely stay there again. Locality nice with shops, cafes and restaurants and tube station about 10 minutes walk away. I’d rate it 9.5 out of 10.
Stayed 2 nights in Jan 2020

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MStay

Lovely clean hotel, friendly and helpful staff. Good breakfast.
Stayed 1 night in Jan 2020

8/10 Good

Zadoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unlikely to stay there again.

The table, remote kettle and other things in the room were very dusty so unlikely they’re cleaned regularly. However the bed was clean. The room is spacious and hotel close to good eats. However do not have a waiting area, no Vending machine or area to buy water unnecessary things so you have to go out of the hotel and this is very inconvenient. The person at the front desk was amazing. Very polite very helpful. I’m embarrassed I can’t remember his name I think it’s David, he’s from Columbia. This hotel is very close to the Olympia train station so that’s helpful
Stayed 1 night in Nov 2019

10/10 Excellent

EMMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean friendly hotel - perfectly positioned for Olympia or touring London
Stayed 1 night in Dec 2019

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my 2 daughters stayed overnight while we were visiting the international horse show at Olympia. It is a little gem to find, so close to the show and the station. It is a very friendly hotel, so happy to look after your luggage in a locked cupboard before check in time. Our room was immaculate, very clean and comfy beds. Lovely and warm. We had tea, coffee, biscuits, bottles of water provided and all toiletries in the bathroom. There is a lift which is useful with cases. Breakfast was lovely, very good choice. Second year we have stayed over here and wouldn’t consider looking anywhere else. Thank you so much!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean. Comfortable beds. Well maintained rooms. Helpful staff at check in.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Deborah

Stayed 1 night in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019