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Aparthotel

Heaven Hotel

Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool

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Photo gallery for Heaven Hotel

Pool
Pool
Front of property
Room
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Housekeeping
  • 24/7 front desk
  • Washer
  • Pool
  • Kitchen

Explore the area

View in a map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪2 min drive‬
  • Place, Playa Xcalacoco
    ‪4 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪22 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪90 min drive‬

Choose your unit

View all photos for Apartment, 2 Bedrooms

Private kitchen

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Family Apartment

Private kitchen

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

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About the area

Playa del Carmen

Playa del Carmen is home to Heaven Hotel. The area's natural beauty can be seen at Playa del Carmen Main Beach and Tres Rios Ecopark, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 2 min drive - 1.4 km
  • Playa Xcalacoco - 4 min drive - 1.8 km
  • Playa del Carmen Main Beach - 10 min drive - 7.4 km
  • Xcaret Eco Theme Park - 22 min drive - 16.9 km
  • Maroma Beach - 24 min drive - 14.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Steakhouse - ‬18 min walk

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with 24-hour front desk and outdoor pool
Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a communal living room. Each apartment has 2 bedrooms and offers free WiFi and a balcony. A kitchen with a fridge and a microwave are available, and added amenities include a Smart TV with digital channels and a washer/dryer.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our prices include all fees. No hidden fees.

Amenities

Pool
Kitchen
Washing machine
Dryer
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Property registration number 117096
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Heaven Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

Is Heaven Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. After-hours check-in is not available.

What time is check-out at Heaven Hotel?

Checkout is at noon.

Where is Heaven Hotel located?

Situated in Playa del Carmen, this aparthotel is within 1 mile (2 km) of Playa Xcalacoco, Gran Coyote Golf and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 miles (5 km).

Reviews

Heaven Hotel Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

9.4/10

Communication
Rating 10 - Excellent. 112 out of 138 reviews
Rating 8 - Good. 20 out of 138 reviews
Rating 6 - Okay. 4 out of 138 reviews
Rating 4 - Poor. 1 out of 138 reviews
Rating 2 - Terrible. 1 out of 138 reviews

Reviews

10/10 Excellent

Jameel

Liked: Cleanliness, property conditions & facilities, communication
Great staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jesus

Liked: Amenities
This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended
Stayed 1 night in Aug 2025

10/10 Excellent

salim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, property conditions & facilities, communication
Excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car
Stayed 1 night in Apr 2025

10/10 Excellent

Ehteshamuddin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025

10/10 Excellent

Cheuk Kiu

Liked: Cleanliness, property conditions & facilities, communication
the best hotel i stay in Cancun
Stayed 2 nights in Nov 2024

10/10 Excellent

Jo-Ann

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Stayed 1 night in May 2025

10/10 Excellent

Reshawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Stayed 3 nights in Apr 2025

8/10 Good

Yann

Liked: Cleanliness, room comfort, communication
Good place safety and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

Leopoldo

Liked: Cleanliness, amenities, property conditions & facilities, communication
We would definitely be interested in staying there again
Stayed 1 night in May 2024

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities, communication
Very clean and quiet
Stayed 6 nights in Mar 2025

10/10 Excellent

Campbell

Liked: Cleanliness, amenities, property conditions & facilities, communication
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Stayed 26 nights in Jan 2025

10/10 Excellent

Shaila

Liked: Cleanliness, room comfort, communication

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Stayed 5 nights in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, room comfort, communication
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Liked: Amenities, property conditions & facilities, communication
It was a terrific place to stay and clean. Staff was friendly and very accommodating.

8/10 Good

Ana

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Stayed 4 nights in Jul 2025

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Stayed 6 nights in Aug 2025

10/10 Excellent

Aimee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, communication
The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities, communication
Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Stayed 1 night in Aug 2022

10/10 Excellent

Leanna A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best place to stay when you want to go in tours. Awesome, clean and practical.
Stayed 2 nights in Nov 2024

10/10 Excellent

Leanna A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Stayed 2 nights in Jul 2023