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Aparthotel

Smartr Atocha Reina Sofia

Aparthotel units with kitchens, near Prado Museum

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Photo gallery for Smartr Atocha Reina Sofia

Living area
Front of property
Room
Interior entrance
Bathroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • Washer
  • Pet-friendly
  • Kitchen
  • Air conditioning
  • Free WiFi
£94
includes taxes & fees
25 Aug - 26 Aug

Explore the area

View in a map
Calle Rafael Riego 24, Madrid, 28045
  • El Retiro Park
    ‪19 min walk‬
  • Gran Via
    ‪3 min drive‬
  • Puerta del Sol
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Choose your unit

View all photos for Apartment, 2 Bedrooms

Room

Apartment, 2 Bedrooms

  • 915 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Living area

Apartment, 1 Bedroom

  • 689 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Living area

Studio

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Front of property

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About the area

Madrid

Located in Arganzuela, a neighbourhood in Madrid, Smartr Atocha Reina Sofia is near a metro station. Puerta del Sol and Gran Via are notable landmarks and Madrid Zoo Aquarium is a popular local attraction. Looking to enjoy an event or a match? See what's going on at WiZink Center or Bernabéu Stadium.

What's nearby

  • Prado Museum - 16 min walk - 1.4 km
  • El Retiro Park - 19 min walk - 1.6 km
  • Gran Via - 3 min drive - 2.2 km
  • Plaza Mayor - 4 min drive - 3.2 km
  • Puerta del Sol - 4 min drive - 2.6 km

Getting around

  • Palos de la Frontera Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 4 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 18 min drive

Restaurants

  • ‪Rodilla - ‬3 min walk
  • ‪El Rincón Asturiano - ‬2 min walk
  • ‪Bodegas Rosell - ‬3 min walk
  • ‪Spoiler Bar - ‬1 min walk
  • ‪La Casina - ‬3 min walk

About this property

Smartr Atocha Reina Sofia

Aparthotel units with kitchens, near Prado Museum
This smoke-free aparthotel features free Wi-Fi in public areas. Each apartment features a kitchen with an oven and a dishwasher, plus a washing machine and an LCD TV with digital channels. Free WiFi, a coffee/tea maker and a hairdryer are among the other amenities available to guests. Housekeeping is available on request.
Smartr Atocha Reina Sofia offers 25 air-conditioned accommodations with coffee/tea makers and a hairdryer. Accommodation at this 4-star aparthotel has kitchens with kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch LCD televisions come with digital channels. Housekeeping is provided on request.

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Amenities

Kitchen
Washing machine
Pet-friendly
Free WiFi
Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

Pets are allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 20 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Property Registration Number 03/313575.9/16
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Smartr Atocha Reina Sofia pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of EUR 30 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Smartr Atocha Reina Sofia?

Check-in start time: 3:00 PM; check-in end time: 4:00 AM.

What time is check-out at Smartr Atocha Reina Sofia?

Checkout is at 11:00 AM.

Where is Smartr Atocha Reina Sofia located?

Located in Arganzuela, this aparthotel is within 1 mi (2 km) of Prado Museum and El Retiro Park. Puerta del Sol and Gran Via are also within 2 mi (3 km). Palos de la Frontera Station is only a 2-minute walk and Delicias Station is 6 minutes.

Smartr Atocha Reina Sofia Reviews

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 19 out of 42 reviews
Rating 8 - Good. 13 out of 42 reviews
Rating 6 - Okay. 3 out of 42 reviews
Rating 4 - Poor. 2 out of 42 reviews
Rating 2 - Terrible. 5 out of 42 reviews

9.0/10

Cleanliness

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

7.0/10

Communication

Reviews

8/10 Good

Renee

Liked: Cleanliness, amenities, property conditions & facilities, communication
The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner. Also, the hotel staff communicated very quickly with any questions I had using WhatsApp. Thank you, Smartr Atocha Reina Sofia!
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place
Stayed 3 nights in Jun 2025

10/10 Excellent

Denisse

Liked: Cleanliness, amenities, property conditions & facilities
Place very clean Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay . Recommend 100%
Stayed 3 nights in May 2025

10/10 Excellent

Carlos Augusto

Liked: Cleanliness, amenities, property conditions & facilities, communication
2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location.
Stayed 4 nights in Nov 2023

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice quiet neighborhood
Stayed 4 nights in Jul 2024

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, communication
Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
Nice and clean place, love it
Stayed 4 nights in Oct 2023

10/10 Excellent

rafael

Liked: Cleanliness, room comfort, communication
Very convenient locariin
Stayed 1 night in Jun 2024

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.
Stayed 4 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, room comfort

Communication could have been better.

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.
Stayed 1 night in Oct 2024

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service
Stayed 1 night in Feb 2024

8/10 Good

larry

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it.
Stayed 1 night in Jan 2024

6/10 Okay

Mehmet

Liked: Cleanliness, room comfort
Disliked: Communication

Clean and convenient place to stay, but, Check-in?

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning.
Stayed 1 night in May 2024

2/10 Terrible

jing

Be careful to book this place

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.
Stayed 1 night in Jun 2024

8/10 Good

Leo R

Liked: Cleanliness, amenities, property conditions & facilities
desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!
Stayed 4 nights in May 2024

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Communication
Good location, room is clean. The staff was not helpful at all. I sent in-APP messages twice on the day, asking for check in instructions and access code, but didn't receive any reply. I called the staff when I arrived at property, I was told check in instruction has been sent to WhatsApp. I didn't receive any message from the property, we had never communicated on WhatsApp. The staff refused providing access code on phone, and didn't want to send the code thru email or in-APP messages. After 20 minutes argument on phone, finally I was given the code. My first day of a 4-week holiday was totally ruined. It was the worst ever check in experience.
Stayed 3 nights in Sep 2024

10/10 Excellent

RODRIGO

Liked: Cleanliness, property conditions & facilities, communication
Stayed 3 nights in May 2025

4/10 Poor

FRANCISCO

Liked: Cleanliness

No es para todos

Mandaron instrucciones para check in, pero no hay lobby. No hay cuidado de maletas, y los que hay en los alrededores no son 24 horas. La falta de toque humano es frustrante. Preferi ir a otro hotel.
Stayed 1 night in May 2025

6/10 Okay

YU

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Yuefeng

Liked: Cleanliness, property conditions & facilities, communication
Stayed 1 night in Mar 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities, communication
El departamento es amplio, iluminado y muy limpio, se encuentra a unas cuadras de la estación atocha, tiene todo lo necesario, muy recomendado, lo volvería alquilar
Stayed 3 nights in Feb 2025

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Feb 2025

8/10 Good

jorge

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jan 2025

10/10 Excellent

Jesús Manuel

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Dec 2024